Don’t Lose Your Free Incontinence Products! How to Keep Medicaid & CHIP Coverage Active

While Medicaid and CHIP health insurance plans are excellent resources for those living on low income or with disabilities, understanding how to stay enrolled each year can be confusing.

This article will tell you how to keep your Medicaid or CHIP active so you or your loved one can continue to receive free incontinence products through your insurance with Aeroflow Urology.

Millions of people are losing their Medicaid and CHIP coverage due to the Public Health Emergency (PHE) ending, which began in April 2023.

When the PHE was in place, Medicaid and CHIP redeterminations were paused, meaning you didn’t need to renew your insurance coverage— everyone already a beneficiary automatically qualified each year. Now that the PHE has ended, you will need to start renewing your coverage every year once again.

Another reason your health care coverage may end is that your state Medicaid office redetermines your eligibility at the end of your insurance plan’s 12-month period. Many people are deemed ineligible during the redetermination process due to a change in income.

Failing to renew coverage may mean you are disenrolled. If this happens, you’ll be sent a letter in the mail from your state Medicaid office, which will tell you why your Medicaid eligibility status has changed.

Without Medicaid or CHIP insurance, you will lose the benefits you once had, including access to healthcare providers or prescriptions that were available through your coverage when you were enrolled and the ability to receive free incontinence supplies with Aeroflow Urology. 

When you or your loved one is no longer enrolled, Aeroflow Urology will be notified afterward, meaning there will be a pause in your monthly supply of products until you renew your coverage.

To keep your Medicaid or CHIP plan active, you or your loved ones MUST contact your state’s Medicaid member services office BEFORE your state’s set contact deadline to report any changes in your contact or income information. It’s important to note that everyone’s redetermination date is different, so it’s critical that you update your Medicaid office with any contact change information, including your phone number, address, email address, etc.

The most essential part of keeping your Medicaid or CHIP active is to ensure your Medicaid office can contact you! Be sure they always have your contact information, like email address, phone number, and home address.

You may be disenrolled in Medicaid if you do not renew your or your loved one’s coverage within 90 days of the renewal deadline. Read how to re-enroll in Medicaid or CHIP if you’ve lost coverage.

1. Choose how you want to renew your coverage. You can do this by phone, mail, in person, or on your state’s Medicaid website. 

2. Provide your Medicaid office with the necessary information. This information must be up to date and may include:

Ensure the information you provide to your Medicaid member office is always accurate and up to date to avoid losing coverage.

3. Fill out and return your renewal packet. Depending on your state, you may or may not receive a Medicaid renewal packet. Keep an eye out for your packet in the mail or through email, and be sure to fill it out and return it by the due date given. If you don’t fill out and return the renewal form, you risk losing Medicaid coverage.

If you are a low-income family and your child or children need coverage, you can apply for the Children’s Health Insurance Program (CHIP). 

1. Choose how you want to renew your child’s coverage. You can do this by phone, mail, in person, or on your state’s Medicaid website. 

2. Gather all the necessary information for your child. This information must be up to date and may include:

• Contact information, such as email address, phone number, and household address.
• Your household income.
• Your child’s name, birth date, and social security number.
• Your child’s US citizenship or immigration status.
• Separate health insurance (if applicable).

Be sure that if you’re renewing your child’s coverage, you fill out the information with their information and not your own.

3. Fill out and return your CHIP renewal packet. Depending on your state, you may or may not receive a CHIP renewal packet. Keep an eye out for your child’s packet in the mail or through email, and be sure to fill it out and return it by the due date given. If you don’t fill out and return the renewal form, you risk losing CHIP coverage.

Note: CHIP coverage does not extend to adults. Routine healthcare provider visits and dental visits are free with CHIP. Depending on the state your child lives in, CHIP may charge a monthly premium (differs by state).

Aeroflow Urology will only be notified that your coverage has ended after you are disenrolled and your order fails to be authorized. This means you’ll need to be proactive by contacting your Medicaid office before your coverage ends to stay enrolled.

After you have renewed your Medicaid coverage, or after you have re-enrolled in new coverage (you will most likely receive a new ID number), contact Aeroflow Urology’s Continence Care Specialists and provide them with your updated health plan information. When you call Aeroflow, have your insurance card at hand.

We also recommend scheduling an appointment with your healthcare provider to ensure your or your loved one’s prescription for incontinence products is current.

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Disclaimer

Information provided on the Aeroflow Urology blog is not intended as a substitute for medical advice or care from a healthcare professional. Aeroflow recommends consulting your healthcare provider if you are experiencing medical issues relating to incontinence.