Frequently Asked Questions


Medicaid Coverage and Ordering Supplies

  1. Can I update my month shipment of supplies?
    You can always adjust the amount of supplies you receive each month. If you use the online portal to reorder supplies each month, you can easily adjust your quantities by clicking on the dropdown menu on the products page. If you don't use the online portal to reorder supplies, simply give us a call at 844-276-5588 and one of our Continence Care Specialists can make adjustments to your order.

  2. Does Medicaid have to be my primary insurance provider?
    Incontinence products can be provided for Medicare beneficiaries who have Medicaid as their primary or secondary provider.

  3. How many supplies does Medicaid cover per month?
    The number of briefs, pull-ups, and other supplies you receive will depend on what is allowed by your particular state’s Medicaid plan as well as your prescription. Your specialist will let you know exactly the quantity you are eligible to receive.

  4. I have Medicaid, why didn’t I receive wipes?
    What supplies you receive will depend on your specific insurance policy and state. All states have different guidelines for coverage, and each Medicaid plan can differ. Some states have over twenty Medicaid Care Organizations (MCOs) that deliver Medicaid health benefits, and coverage can differ between each MCO plan. For instance, one plan can cover wipes, and one may not, even though they are both in the same state.

  5. I have Medicaid – so why don’t I qualify for supplies?
    You should have received an email outlining why you or your child was not approved for supplies. The reason could be one of the following:

    • Aeroflow Urology is not in network with your Medicaid plan, or our contract may not allow us to provide the supplies you are requesting.
    • You may not meet your insurance provider’s age requirement.
    • Incontinence supplies are not a covered item under your Medicaid plan.
    • You or your child’s disability may not be a qualifying condition under your plan.

  6. I submitted my information. When will I know if I’m approved?
    One of our dedicated Continence Care specialists will contact you via phone or email within 1-2 business days of submitting your information. If it has been longer than this time frame, please give us a call at 844-276-5588
    and we would be happy to check into your account and provide an update. Our office is open Monday-Friday 8am-5pm ET.

  7. What do I do if I haven't received an email?
    Be sure to check your spam, junk or promotions folder for an email from Aeroflow Urology. If you cannot find anything, please give us a call at 844-276-5588.


  8. What about a prescription? Can Aeroflow help?
    Medicaid requires a prescription in order to cover continence care products. If you do not have a prescription for you or your child, your Continence Care Specialist will reach out to your doctor directly for the paperwork.


  9. What do I do if my address changes after I place my order?
    Please email your Continence Care Specialist or give us a call at 844-276-5588 so that we can update your address for shipment.

  10. How much is shipping?
    Shipping is free on all orders.


  1. Can I update my monthly shipment of supplies?
    You can always adjust the amount of supplies you receive each month. If you use the online portal to reorder supplies, you can easily adjust your quantities by clicking on the product page’s dropdown menu. If you don't use the online portal to reorder supplies, simply give us a call at <a href="tel:844.276.5588">844.276.5588</a> !!, and one of our Continence Care Specialists will be able to update your order.

  2. How many supplies does Medicaid cover per month?
    The number of briefs, pull-ups, and other supplies you receive will depend on what is allowed by your particular state’s Medicaid plan as well as your prescription. Your specialist will let you know exactly the quantity you are eligible to receive.

  3. Does Medicaid have to be my primary insurance provider?
    Continence care products can be provided for Medicare beneficiaries who have Medicaid as their primary or secondary provider.

  4. I have Medicaid, why didn’t I receive wipes?
    What supplies you receive will depend on your specific insurance policy and state. All states have different guidelines for coverage, and each Medicaid plan can differ. Some states have over twenty Medicaid Care Organizations (MCOs) that deliver Medicaid health benefits, and coverage can differ between each MCO plan. For instance, one plan can cover wipes, and one may not, even though they are both in the same state.

  5. I have Medicaid – so why don’t I qualify for supplies?
    You should have received an email outlining why you or your child was not approved for supplies. The reason could be one of the following:

    • Aeroflow Urology is not in network with your Medicaid plan, or our contract may not allow us to provide the supplies you are requesting.
    • You may not meet your insurance provider’s age requirement.
    • Incontinence supplies are not a covered item under your Medicaid plan.
    • You or your child’s disability may not be a qualifying condition under your plan. 

    If you have additional questions about your coverage we recommend reaching reach out to your insurance provider for details regarding your particular plan

  6. I submitted my information. When will I know if I’m approved?
    One of our dedicated Continence Care specialists will contact you via phone or email within 1-2 business days of submitting your information. If it has been longer than this time frame, please give us a call at 844.276.5588 and we would be happy to check into your account and provide an update. Our office is open Monday-Friday 8am-5pm ET.


  7. What do I do if I haven't received an email?
    Be sure to check your spam, junk or promotions folder for an email from Aeroflow Urology. If you cannot find anything, please give us a call at 844.276.5588.


  8. What about a prescription? Can Aeroflow help?
    Medicaid requires a prescription in order to cover continence care products. If you do not have a prescription for you or your child, your Continence Care Specialist will reach out to your doctor directly for the paperwork.


  9. What do I do if my address changes after I place my order?
    Please email your Continence Care Specialist or give us a call at 844.276.5588 so that we can update your address for shipment.

  10. How much is shipping?
    Shipping is free on all orders.

Continence Care

  1. What are levels of incontinence?
    A person’s level of incontinence is based on their bladder and bowel control and ability to access a restroom.

    • Light – individual has dribbling and an occasional release of urine
    • Moderate – individual has large releases of urine but not a full bladder
    • Heavy – individual has a full release of the bladder during the day
    • Overnight – individual has released urine while sleeping
    • Fecal – loss of bowel control

  2. Do I need underpads (chux)?
    There are a variety of uses for underpads. If you have occasional urine leakage while sitting or sleeping, you may want to use these underpads to protect your furniture or mattress. If you are already a user of briefs or pull-ups, underpads can offer you additional protection.

  3. Will my brief or pull-on be visible under my clothing?
    Our adult briefs, pull-ups, and bladder control pads have been designed for discreet wear. The level of visibility however, will depend upon your level of incontinence. Individuals with light incontinence will have an easier time concealing their supplies than an individual with a heavy level of incontinence. For more information, see our article on The Ultimate Outfits for Hiding Diapers and Catheters.

  4. Do I need a brief or pull-on?
    Adult briefs are different from pull-ons in that they have tab closures that allow for changing without the need to completely undress. Briefs can be more absorbent than a pull-on and are preferred for individuals who have limited ambulatory function or immobile. If an individual is completely incontinent, briefs are the recommended choice. If a user is able to get around easier on their own and have lower levels of incontinence requiring lower absorbency, a pull-on could be the best choice. For information on our adult products, see our helpful Adult Product Choice video.

  5. What is the largest size pull-on that you carry?
    The largest size we carry for a pull-on is a 2XL, but it goes up to an 80" waist, which is larger than a typical 2XL in pants. We also have briefs available in a 3XL that fit up to a 100" waist.

  1. What are levels of incontinence?
    A person’s level of incontinence is based on their bladder and bowel control and ability to access a restroom.

    • Light – individual has dribbling and an occasional release of urine
    • Moderate – individual has large releases of urine but not a full bladder
    • Heavy – individual has a full release of the bladder during the day
    • Overnight – individual has released urine while sleeping
    • Fecal – loss of bowel control

    Your healthcare provider will be able to determine your level of incontinence and recommend incontinence supplies to best suit your needs.

  2. Do I need underpads (chux)?
    There are a variety of uses for underpads. If you have occasional urine leakage while sitting or sleeping, you may want to use these underpads to protect your furniture or mattress. If you are already a user of briefs or pull-ups, underpads can offer you additional protection.

  3. Will my brief or pull-on be visible under my clothing?
    Our adult briefs, pull-ups, and bladder control pads have been designed for discreet wear. The level of visibility however, will depend upon your level of incontinence. Individuals with light incontinence will have an easier time concealing their supplies than an individual with a heavy level of incontinence. For more information, see our article on The Ultimate Outfits for Hiding Diapers and Catheters.

  4. Do I need a brief or pull-on?
    Adult briefs are different from pull-ons in that they have tab closures that allow for changing without the need to completely undress. Briefs can be more absorbent than a pull-on and are preferred for individuals who have limited ambulatory function or immobile. If an individual is completely incontinent, briefs are the recommended choice. If a user is able to get around easier on their own and have lower levels of incontinence requiring lower absorbency, a pull-on could be the best choice. For information on our adult products, see our helpful Adult Product Choice video.

  5. Do you have youth sizes?
    Yes, we carry sizes to fit children of any age. 


Catheters

  1. What catheter brands do you carry?
    We carry all the major brand names, including Coloplast, Bard, Teleflex, Hollister, Rochester Medical, Cure, and more..

  2. What do the different catheter lengths mean?
    There are a wide variety of catheter lengths to fit the needs of each patient. The sizes range from pediatric to adult, and intermittent catheters come in varying lengths to accommodate different urethral lengths between sexes. Pediatric catheters are typically around 10 inches in length, female catheters are usually between 6 to 8 inches, and male/unisex catheters are up to 16 inches in length.

  3. Straight tip catheters can be made from a variety of materials. Some straight tip catheters are latex-free and made from vinyl or PVC material. Since these types of straight tip catheters are made from a harder material, they are more sturdy and stiff, making the insertion process easier for some users. Another type of straight tip catheter is the Red Rubber catheter. These catheters are more flexible and soft and are among the most prescribed types of straight tip catheters. Depending upon your urethral structure and allergies, one of these types of straight tip catheters may be better for you than the other.

  4. What is the difference between a straight tip and a coudé tip intermittent catheter?
    The tip of the coudé tip catheter has a slight bend at the end while the straight tip catheter is just that, straight. The curved end of the coudé catheter can help the catheter better navigate the anatomy of the bladder and urethra.

  5. Catheter users who suffer from enlarged prostates, blockages, or strictures can benefit from the curved tip of the coudé tip intermittent catheter. The slight bend at the end of coudé tip catheters allows an easier passage and navigation through these blocked or tight spaces. An olive tip catheter is a type of coudé tip catheter. If you also have a narrow or tight urethra, the olive tip at the end of the catheter can help to guide around these obstructions smoothly. Olive tip catheters are especially helpful to those with false passages that a coudé tip could catch. The small ball at the end of an olive tip catheter helps women identify the external urethral orifice.

  6. Are closed system catheters touchless?
    Yes, if used correctly, closed system intermittent catheters never have to come in contact with your hands or the bacteria that may be on them.

  7. Can a hydrophilic catheter help to prevent urinary tract infections (UTIs)?
    Yes. Because a hydrophilic catheter can be inserted with ease, the amount of friction and trauma to the urethra is reduced, resulting in fewer UTIs. Studies suggest that the use of hydrophilic catheters over non-hydrophilic catheters can reduce the risk of UTI’s by 64%.


  8. How can I get free catheter samples?
    Aeroflow Healthcare offers free catheter samples with your initial order to all qualifying patients with eligible Medicare, Medicaid, or private insurance. Free catheter samples require a doctor’s prescription, qualification, and enrollment. To enroll in our free sample program, start by calling Aeroflow directly at 844-276-5588, or you can check your eligibility by filing out the form below.

  1. What catheter brands do you carry?
    We carry all the major brand names, including Coloplast, Bard, Teleflex, Hollister, Rochester Medical, Cure, and more.

  2. What do the different catheter lengths mean?
    There are a wide variety of catheter lengths to fit the needs of each patient. The sizes range from pediatric to adult, and intermittent catheters come in varying lengths to accommodate different urethral lengths between sexes. Pediatric catheters are typically around 10 inches in length, female catheters are usually between 6 to 8 inches, and male/unisex catheters are up to 16 inches in length.

  3. What different materials are straight tip catheters made of?
    Straight tip catheters can be made from a variety of materials. Some straight tip catheters are latex-free and made from vinyl or PVC material. Since these types of straight tip catheters are made from a harder material, they are more sturdy and stiff, making the insertion process easier for some users. Another type of straight tip catheter is the Red Rubber catheter. These catheters are more flexible and soft and are among the most prescribed types of straight tip catheters. Depending upon your urethral structure and allergies, one of these types of straight tip catheters may be better for you than the other.

  4. What is the difference between a straight tip and a coudé tip intermittent catheter?
    The tip of the coudé tip catheter has a slight bend at the end while the straight tip catheter is just that, straight. The curved end of the coudé catheter can help the catheter better navigate the anatomy of the bladder and urethra.

  5. How can I know if I am a good candidate for a coudé tip intermittent catheter?
    Catheter users who suffer from enlarged prostates, blockages, or strictures can benefit from the curved tip of the coudé tip intermittent catheter. The slight bend at the end of coudé tip catheters allows an easier passage and navigation through these blocked or tight spaces.


    An olive tip catheter is a type of coudé tip catheter. If you also have a narrow or tight urethra, the olive tip at the end of the catheter can help to guide around these obstructions smoothly. Olive tip catheters are especially helpful to those with false passages that a coudé tip could catch. The small ball at the end of an olive tip catheter helps women identify the external urethral orifice.

  6. Are closed system catheters touchless?
    Yes, if used correctly, closed system intermittent catheters never have to come in contact with your hands or the bacteria that may be on them.

  7. Can a hydrophilic catheter help to prevent urinary tract infections (UTIs)?
    Yes. Because a hydrophilic catheter can be inserted with ease, the amount of friction and trauma to the urethra is reduced, resulting in fewer UTIs. Studies suggest that the use of hydrophilic catheters over non-hydrophilic catheters can reduce the risk of UTI’s by 64%.

  8. How can I get free catheter samples?
    Aeroflow Healthcare offers free catheter samples with your initial order to all qualifying patients with eligible Medicare, Medicaid, or private insurance. Free catheter samples require a doctor’s prescription, qualification, and enrollment. To enroll in our free sample program, start by calling Aeroflow directly at 844-276-5588, or you can fill out our quick qualify form.
  1. What is materinity compression?
    Maternity compression garments are designed to provide expectant and new moms targeted support and relief from a variety of issues such as pregnancy discomfort, back pain, and swelling.


  2. What are the different types of maternity compression?
    Aeroflow Breastpumps offers three types of maternity compression garments:
    • Maternity Bands (sometimes called Belly Bands)
      • Relieves pressure on abdomen, hips, and pelvis. Use starting three months into your pregnancy.
    • Compression Socks
      • Can prevent swelling and promote blood circulation. Use starting at three months into your pregnancy.
    • Postpartum Recovery Garments
      • Stabilizes and supports loose and weak muscles. Available in both Natural Delivery and C-Section styles. Use after baby is born, up to four months postpartum.

  3. What are the benefits of Maternity Compression?
    The benefits of maternity compression vary depending on the garment, but include:
    • Maternity Bands
      • Designed to shift baby weight off the abdomen, hips and lower back to support the body's core.
      • Can help reduce sciatica.
      • Helps relieve the pressure that causes pregnancy-related pain or discomfort.
    • Compression Socks
      • Designed to expand with you during pregnancy.
      • Helps prevent swelling and discomfort in your legs and promote blood circulation.
      • Helps prevent and minimize the risk of varicose veins.
    • Postpartum Recovery Garments
      • Assists with postpartum recovery.
      • Relieves swelling and soreness.
      • Reduces c-section scar pain.
      • Improves mobility.

  4. Is maternity compression the same as shapewear?
    No, unlike traditional shapewear, maternity compression garments provided by Aeroflow Breastpumps are specifically designed by healthcare professionals to provide real health benefits to expectant and new moms.


  5. Can I get maternity compression through insurance?
    Yes, depending on your coverage, insurance providers will cover maternity compression. The best way to find out if you qualify is to fill out our Qualify Through Insurance Form.

  6. Do I need a prescription from my doctor?
    Yes, maternity compression garments do require a prescription from your doctor. Once we have your information, we can assist you in getting a prescription from your doctor’s office.

  7. How do I know what size I should order?
    Aeroflow Breastpumps makes it easy to get the right size! For maternity bands and postpartum recovery garments, we’ll ask for your pre-pregnancy pant size. For Compression socks, we'll need your shoe size. View our sizing charts here.

  8. Do I have a choice in garment style and color?
    Our maternity bands only come in one color. One less thing for moms to worry about! If you are getting a postpartum recovery garment, we will ask you to choose a style based on whether you had a natural delivery or C-section.


    Our compression socks, however, come in a variety of colors to suit your style!

  9. When do I wear maternity compression?
    Maternity bands and compression socks should be worn anytime from three to nine months during your pregnancy. Postpartum support garments are designed for one week to four months postpartum.

  10. Can I wear postpartum recovery garments under clothing?
    Yes, they are designed to be easily and discreetly worn under clothing, and are made with breathable fabric for ultimate comfort.

  11. How tight should my maternity compression feel?
    Compression garments are designed to be snug, but not painfully tight. Getting the right size will be critical in making sure your garments are providing maximum benefits.

 

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Date of Birth for Individual In Need of Supplies Please provide the date of birth for the person in need of continence care supplies (yourself, your child, etc.)