How the Aeroflow Urology Process Works
At Aeroflow Urology, we believe that high-quality incontinence care supplies should be accessible and affordable for all. With this belief in mind, we work to break down the barriers to convenient and reliable care by fighting to get you and your loved ones the most out of your insurance benefits.
Checking your eligibility for insurance-covered products is simple and can be completed from the comfort of your own home through your mobile device or computer.
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Check your coverage for free incontinence supplies with Aeroflow Urology today.
From catheters to pediatric and adult bladder control supplies, discover the continence care essentials covered by your insurance.
How the Aeroflow Urology Process Works
New to Aeroflow Urology? Here's how to get started!
Easily determine if you qualify for free incontinence supplies through your insurance by following the steps below.
Step 1: Submit your information to verify your coverage.
This is the first step to becoming an Aeroflow Urology patient! You do not need to log in if you’re a new customer. Instead, simply complete our secure Eligibility Form to determine if you’re covered for free supplies. It takes less than two minutes, and once you've submitted your information, we'll quickly determine your coverage.
Step 2: Call your doctor.
Give your doctor a call to let them know Aeroflow Urology will be reaching out for the required documentation.
Step 3: Choose your free products.
You’ll be able to choose your products from a personalized list that are 100% covered by your insurance plan.
Step 4: Free delivery each month.
You’ll receive a monthly email and text to confirm your upcoming free shipments. Just respond with a quick "Yes" via text to keep the process of refilling your supplies simple, or log on to our online reordering portal to confirm your next shipment.
Existing customer? Managing your supplies is easy.
We ensure that as our patient, you’ll never run out of the supplies you need! Once you’ve qualified to receive free incontinence supplies with us, you won’t need to fill out our Eligibility Form again.
Here are the steps to take once you’ve qualified:
Step 1: Look out for monthly refill reminders
We'll send you monthly email and text reminders before your next shipment of supplies is ready so you can place orders early. Simply reorder your products via text by responding “Yes” or log in to our online portal.
Step 2: Keep your prescription and insurance information up to date.
Always make sure your prescription for incontinence supplies is current so your shipments aren’t interrupted or paused. We recommend visiting your healthcare provider at least every six months to ensure it’s updated. It’s also essential that your insurance coverage is active! You can call the number on the back of your insurance card to speak with a representative if you think it may have been marked as inactive.
What Are the Requirements for Kids?
In order to qualify for diapers, pull-ups, and more through Aeroflow Urology, your child needs 1 or a combination of the following items:
- Must be enrolled in a Medicaid, Medicaid-managed care plan, or CHIP plan.
- A signed medical necessity letter or prescription from your child’s doctor within the last 12 months.
- Must meet minimum age requirements (3 or 4+ depending on the state your child lives in).
- Accurate record of diagnostic information pertaining to their underlying condition, as well as any other medical diagnoses.
- An underlying diagnosis that causes incontinence.
- The number of times per day your child’s doctor has ordered the incontinence supplies to be used.
- The quantity of products your child requires each month as recommended by their doctor.
What Are the Requirements for Adults?
To qualify for incontinence products as an adult with Aeroflow Urology, you need 1 or a combination of the following items:
- Must be enrolled in a Medicaid or Medicaid-managed care plan.
- A prescription for your incontinence products from your doctor within the last 12 months.
- An underlying diagnosis that causes incontinence.
- A letter of medical necessity (LMN) in addition to a prescription, depending on what your insurance plan requires.
- Copy of your medical history from your doctors to ascertain any underlying conditions related to your continence issues.
- The quantity of products you require each month as recommended by your doctor.
Have Other Questions?
If you have any other questions about coverage determination, our processes, or products covered, visit our FAQs page. If you need additional assistance, contact our Continence Care Team at (844)-276-5588.