Reordering Incontinence Supplies
We make it easy to restock your incontinence supplies! All you need to do is visit our reordering portal or reply to our refill text with a simple “Yes” to receive your next free shipment.
How to Reorder Your Incontinence Supplies
After you’ve qualified for insurance-covered incontinence supplies with Aeroflow Urology and your insurance provider, you’ll have the ability to restock your products each month. You’ll receive a text and email from Aeroflow Urology with a unique link to your products and order history.
Follow our step-by-step guides to reordering your or your loved one’s supplies through email, text, or phone call.
Reordering Via Text
You’ll receive text messages from us when you’re eligible to reorder your incontinence supplies. This is the quickest and easiest way to reorder— just respond with a quick “Yes” and your next shipment of products will be processed.
Reordering Via Email
You’ll receive an email from ‘Aeroflow: Monthly Reorder’ when you’re eligible for a new shipment of products. The email will contain a link that will direct you to our online reordering portal where you can review past orders, adjust quantities of products, and confirm your next order.
Once you’re on the Aeroflow Urology reordering portal site, you’ll be prompted to log in using either your email and date of birth or your phone number and date of birth associated with your account.
If you’re a parent or caregiver ordering products for someone else, you should enter the birth date of that person. After entering the correct information, click "Log In."
Reordering Via Phone
You can easily reorder your products through our automated phone system by calling 1-(844)-276-5588. Simply follow the prompts and have the patient’s date of birth (mm/dd/yyyy) ready to complete your order.
Reordering Via Text
You’ll receive text messages from us when you’re eligible to reorder your incontinence supplies.
This is the quickest and easiest way to reorder— just respond with a quick “Yes” and your next shipment of products will be processed.
Reordering Via Email
You’ll receive an email from ‘Aeroflow: Monthly Reorder’ when you’re eligible for a new shipment of products. The email will contain a link that will direct you to our online reordering portal where you can review past orders, adjust quantities of products, and confirm your next order.
Once you’re on the Aeroflow Urology reordering portal site, you’ll be prompted to log in using either your email and date of birth or your phone number and date of birth associated with your account.
If you’re a parent or caregiver ordering products for someone else, you should enter the birth date of that person. After entering the correct information, click "Log In."
Reordering Via Phone
You can easily reorder your products through our automated phone system by calling
Simply follow the prompts and have the patient’s date of birth (mm/dd/yyyy) ready to complete your order.
Adjusting Your Order Via Portal
If needed, you can make adjustments to your order on the page you see after logging in to the reordering portal. Click the checkmarks next to each product to deselect them. If you need to change the product type or size, you’ll need to contact your dedicated Continence Care Specialist via our online chat or by calling 1-(844)-276-5588. You can also adjust the quantities of products you need on this page. Do this by clicking on the dropdown menu under "Quantity." Click "Next" after adjusting your order to be taken to the confirmation page.
Reviewing & Confirming Your Order Via Portal
Review your order to ensure your products, shipping address, and personal information are correct. If you need to update your personal information, click the “Edit” button to make changes. After reviewing your order, click the checkbox to accept the terms and conditions. Then, click “Place Order” to complete the reordering process. After that, all you need to do is wait for your shipment to arrive at your doorstep!
How to Receive Insurance-Covered Incontinence Supplies With Aeroflow Urology
If you haven’t yet signed up to see if you or your loved one qualifies for free incontinence products with Aeroflow Urology, you still can!
You’ll need to be enrolled in a Medicaid or Medicaid managed care plan in your state. Then, fill out our secure Eligibility Form and we’ll reach out to you within 1-2 business days to let you know if you’re covered through your insurance plan. If you’re covered, you will…
- Be able to choose from a variety of medical-grade incontinence products, such as adult diapers, bladder control pads, protective underwear, pediatric pull-ups, diapers, and other supplemental items that fit your or your loved one’s unique body type and incontinence needs.
- Receive monthly shipments of free incontinence supplies right to your door each month.
- Receive friendly reminders via text and email when it’s time to reorder your free products.
Check Your Eligibility
In Less Than 2 Minutes
Discover the incontinence products available through your insurance plan.
FAQs
1. What if the product I order doesn't work for me or my loved one?
If you are unsatisfied with an incontinence product, we have many different brand, fit, and absorbency options that can work for your needs. Call, chat, or email us and a Continence Care Specialist will walk you through the options available with your insurance plan.
2. What if the product I order is not absorbent enough?
If you get your shipment and your product isn't absorbent enough, reach out to your Continence Care Specialists and we'll walk you through some different options available under your insurance plan. We can also send you samples of different brands or absorbencies to try.
3. How often am I eligible for an order?
Each person's insurance plan has specific and different rules as to when you're eligible for an order. Usually, you can reorder products every month based on your usage of the items.
4. How will I know I'm eligible for more products?
We will email, text, or call you up to 2 weeks before you are eligible for an order to ensure timely delivery of your necessary supplies.
5. Can I change my product size when I reorder?
We have many different sizes of incontinence products for adults and children. Simply call, chat, or email us and a Continence Care Specialist will help you in finding the correct size for yourself or your child.
6. How quickly will my new order ship?
You should receive your order within 2-5 days of your eligible ship date as per your insurance plan. You will receive an email and a text with your tracking information. Do remember that your order can come in multiple boxes that are sometimes delivered on separate days.
7. How do I reorder my supplies?
We will send you an email and a text reminder when it is time to confirm you are ready for more supplies. You can simply login to our easy to use portal or reply back to the text to confirm your next shipment.
8. How do I track my order?
We will send your tracking information via text and email. Shipping will normally take 2-3 days.
9. Can I schedule my shipments?
Insurance rules require us to confirm that you need more supplies each month. We will contact you via email, text, and phone to confirm you are ready. If your supplies are ever running low, reach out and we can confirm when you are next eligible for an order.
10. What other products can I receive when I reorder?
The products that you are eligible for depend on what your doctor has authorized and what your insurance plan will cover. If you have any questions about a specific item one of our continence care representatives can help walk you through those options.
Have any other questions? Feel free to check out our FAQs page. If you need additional assistance, contact your Specialist directly or give us a call today at 844-276-5588.
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