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Getting a Prescription for Incontinence Supplies

This content has been reviewed for accuracy by Mica Phillips, Vice President of Aeroflow Urology.

If you’ve qualified for incontinence products through insurance, you may have discovered that you need a prescription to receive them. Whether you're new to receiving incontinence supplies through insurance, or already an Aeroflow Urology customer, this guide will help you to understand everything you need to know about getting your incontinence prescription. 

Prescription Guide for New Aeroflow Urology Customers

If you’re new to Aeroflow Urology, we’ll need a prescription for your incontinence supplies from your healthcare provider before we can ship your products.

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Why Do I Need a Prescription for My Incontinence Supplies?

Most health insurance plans require proof that your insurance-covered medical supplies, such as incontinence products, are medically necessary. To establish this, you need to have a prescription for your supplies. 

Many Medicaid plans need further information about other medical conditions you may be experiencing, which could cause you to have incontinence, so you may need to show you have written documentation of what products are required to treat your unique condition. 

Obtaining Your Prescription

While submitting our Eligibility Form to determine your coverage for free supplies as a first step to receive products is recommended, it’s important to know that Aeroflow will be requesting documentation from your healthcare provider before we ship your supplies, so your provider needs to be aware of your condition beforehand. This is because most insurance plans require clinical details and diagnosis information before approving your need for supplies. 

Your provider may diagnose you with different types of incontinence based on your condition and medical history. 

So, while we do encourage you to fill out our Eligibility Form to get approved for coverage, we also highly encourage you to visit your healthcare provider in person before and after working with Aeroflow. 

If you have not recently seen your healthcare provider and specifically discussed your incontinence, your provider may require an in-person visit with you regarding your incontinence, which could delay receiving your supplies from Aeroflow Urology by weeks or months. Visiting your healthcare provider and obtaining a diagnosis for your condition will greatly aid in the speed of getting your supplies.

After you've visited your provider, calling your doctor to let them know Aeroflow Urology’s Continence Care Team will be reaching out via fax for the prescription will also speed up the process of getting your products. 

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Updating Your Prescription

Based on your specific insurance plan, Aeroflow will require an updated prescription every 6 to 12 months (1x a year at minimum). That’s why it’s critical that you have at least 1 annual visit with your provider, even if you have no other new health issues.

Which Incontinence Supplies Are Covered by My Prescription?

The types of incontinence products that are covered by your prescription will depend on your specific insurance plan, your incontinence diagnosis (urinary incontinence, bowel incontinence, etc.), and your underlying medical condition or disability. 

The following pediatric and adult incontinence items may be covered under your prescription and insurance plan:

  • Adult diapers (adult briefs).
  • Adult protective underwear (adult pull-ons).
  • Bladder control pads (incontinence pads).
  • Pediatric diapers.
  • Pediatric pull-ups.
  • Underpads (chux).
  • Bed pads.
  • Gloves and wipes.

Our incontinence products come in a range of absorbency levels and sizes to fit every type of incontinence and every size person.

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Prescription Guide for Existing Aeroflow Urology Customers

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Why Do I Need a Prescription for My Incontinence Supplies?

Most insurance providers require proof that your incontinence products are medically necessary, which means you need to have a prescription for your supplies. Your Medicaid plan needs this information to show you have a qualifying diagnosis and written documentation of what products are required to treat your unique condition. 

Even if you are an existing Aeroflow Urology customer, we are required to continue to show your insurance plan that your products are medically necessary with each month’s shipment of free supplies.

Renewing Your Prescription

Medicaid programs require that you have a new or updated prescription every 6 to 12 months (depending on your specific plan) to confirm that your incontinence supplies are still medically necessary. 

It's also helpful to continue to discuss your incontinence symptoms with your healthcare provider over time so they're aware of any new or worsening symptoms and can adjust your medical history accordingly. 

To keep your prescription updated, you’ll have to have an in-person visit with your healthcare provider 1x a year at minimum. 

Aeroflow Urology will contact your healthcare provider to request a new prescription before your current one expires. If your provider requires you to come into their office, you'll receive a text, email, or phone call from Aeroflow Urology informing you that you need to make an appointment.

After your appointment, we'll ask your provider to fax us your new prescription and update it in our system. If you’d like to give your provider’s office the Aeroflow Urology fax number, use 1-800-831-2454.

Reordering Your Incontinence Supplies

As long as your prescription is up to date, you’ll be able to reorder your free incontinence products with Aeroflow Urology’s reordering portal via email or text. 

However, if your prescription expires, we unfortunately won’t be able to continue sending your supplies, so it’s imperative that you visit your healthcare provider as often as your insurance requires.

Benefits of Being Proactive With Your Healthcare Provider

Receiving free incontinence supplies through Aeroflow Urology is easy and beneficial because it saves you time and money. However, to get the most benefits out of your service with us, you should actively be in contact with your healthcare provider by making initial and follow-up appointments. Doing so ensures that: 

  • As soon as you’re approved for free supplies, they can be shipped right away since you’ll already have the required prescription. 
  • If your incontinence symptoms worsen or improve, your provider can update your prescription for new incontinence products that may better suit your needs.
  • Any disruptions of your monthly shipments of incontinence supplies are prevented as you wait for your appointment with your provider.
  • Your provider is evaluating your health holistically since you’re being proactive about seeing them, even if you aren’t aware of any medical changes.
woman at doctor getting prescriptionwoman at doctor getting prescription

If you haven’t yet had an appointment with your healthcare provider to discuss your incontinence, you can use our guide to understand which questions to ask your provider and what your treatment options may be.

If you need help locating a healthcare provider that works with your Medicaid or Medicaid managed care plan, visit your insurance plan’s website and use their provider locator if one is available. You can also call the phone number on the back of your insurance card to ask a representative about providers in your area. 

Still have questions about getting a prescription? Visit our FAQs page. 

*Unfortunately, Medicare does not currently cover incontinence supplies because they don’t deem them as medical necessities. However, Medicare or Medicare Advantage Plans may cover catheters. 

Check Your Coverage for Free Supplies

With over 12K 5-star reviews from Google users, Aeroflow Urology helps individuals of all ages with incontinence receive free incontinence supplies through insurance.

Here's how it works:

1. Submit your information through our form to verify your coverage.

2. Call your doctor for a prescription for incontinence products.

3. Choose your free products online from a personalized list.

4. Reorder for free each month easily through our reordering portal.

Over 14,000 5-Star Reviews

Mica Phillips

Mica has been at Aeroflow for over six years. He brings creativity to a sometimes stagnant and complacent industry and tries his best to uncomplicate the complex world of Insurance. He is a graduate of the University of North Carolina and holds a Bachelor’s degree in English. In addition to his daily responsibilities as Vice President of Aeroflow Urology, he’s contributed to numerous articles for online journals regarding senior care, incontinence, and navigating insurance benefits. In his spare time, he enjoys listening to live music, visiting breweries, and traveling the world with his wife.

Disclaimer

*Medicaid coverage varies by state. Submitting your info is not a guarantee of benefit.