Why Do I Need a Prescription for Incontinence Products & How Do I Renew My Prescription?

This article was updated on 10/10/2023.

If you've tried to get incontinence products through Medicaid, you may have discovered that you need an official diagnosis and prescription for incontinence. You also may have found that once you've obtained a prescription, it can expire, which would end your eligibility for free supplies with Aeroflow Urology.

In this article, we'll explain why a prescription is required to get your free incontinence products and give you a step-by-step guide on obtaining and renewing it so you always continue receiving your medical supplies.

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From catheters to pediatric and adult incontinence supplies, discover the continence care essentials covered by your insurance.

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#1. You'll Save Money!

If you manage incontinence (the loss of bladder or bowel control) or help a loved one with their incontinence, you know that purchasing necessary products at the convenience or grocery store can be costly. This is especially true if you are a family raising a child with special needs throughout adulthood which can cost thousands of dollars throughout your lifetime.

Aeroflow Urology surveyed 115 customers and found they saved loads of money each month by getting their incontinence supplies through insurance. 

  • 35% saved $50-$100 per month. 
  • 29% saved $100-$200 each month.
  • 27% saved over $200 a month. 

Why spend out of pocket when you can save hundreds by getting your supplies through Medicaid? See if you or a loved one qualifies for free supplies today.

#2. You Don't Need to Leave Your Home

Getting your incontinence products with Aeroflow Urology means you don't need to leave your home other than to visit your healthcare provider's office for an incontinence diagnosis! No more running to the store at the last minute or running out of incontinence products, risking an accident! 

Signing up to find out if you're eligible for coverage, choosing your supplies, chatting with our Continence Care Experts, and placing your order are all done at your convenience on your mobile phone or computer. Your products are shipped directly to your doorstep every month, and you can reorder them easily.

#3. It's a Paperwork-Free Process

No more navigating confusing Medicaid policies– with Aeroflow Urology, getting incontinence products is super simple. Why?

Because we take care of the insurance paperwork for you and determine your or your loved one's coverage right away. We also reach out to your healthcare provider's office for the required prescription (but you can get your products faster if you let them know we'll be contacting them!).

Why Do I Need a Prescription for Incontinence?

The simple answer to this question is that Medicaid requires a prescription to deem your products medically necessary. Your Medicaid plan needs this information to show you have a qualifying diagnosis and written documentation of what products are required to treat your unique condition.

How Can I Get My Prescription for Incontinence?

You'll first need to make an appointment with your healthcare provider to diagnose your condition and obtain your prescription. Because there are many types of incontinence, you may require a different treatment plan and supplies based on your level of leakage.

After you've visited your provider, we make getting your prescription easy by calling their office to get it on your behalf. (This process goes quicker if you let your provider's office know we'll be reaching out for the prescription!).

Why Do I Need to Renew My Prescription for Incontinence?

Medicaid or Medicaid-managed care plans require a new prescription every 6 to 12 months (depending on your specific insurance plan) to confirm that your incontinence supplies are still medically necessary. It's also helpful to continue to discuss your continence issues with your healthcare provider over time so they're aware of any new or worsening incontinence symptoms and can adjust your prescription accordingly.

How Can I Renew My Prescription for Incontinence?

First, we'll contact your healthcare provider to request a new prescription before your current one expires. In most cases, your provider will require that you schedule a visit before renewal, so you'll need to make an in-person doctor's appointment to complete the process. If your provider requires you to come into their office, you'll receive a text, email, or phone call from Aeroflow Urology informing you. After your appointment, we'll ask your doctor to fax us your new prescription and update it in our system.

If you have changed healthcare providers, it's essential that you inform Aeroflow Urology so we can reach out to your most current provider. 

Which Products Are Covered by Medicaid?

Once you have your incontinence prescription and have filled out our Eligibility Form, your coverage will be determined. Every person's coverage differs based on their Medicaid insurance plan and their state, so the products available to you or your loved one will vary. 

You may qualify for products that we carry, including:

  • Adult briefs (adult diapers): Tab-style briefs that are breathable and protect against moderate to heavy bladder and bowel leakage. 
  • Adult protective underwear: Pull-on style products that are made to look like real underwear for those with light to moderate urinary leakage. 
  • Pediatric diapers: Tab-style diapers with maximum absorbency for children and youths with moderate to heavy urinary and bowel leakage.  
  • Pediatric pull-ups: Pull-ons for children and youths that protect against light to moderate urinary leakage.
  • Bladder control pads: Discreet and absorbent liners are best for adults with light urinary incontinence.
  • Booster pads: Made for adults and children, these pads go inside another incontinence product for extra protection. 
  • Bed pads (chux): Made for adults and children, bed pads protect bedding and mattresses against leakage. 
  • Underpads: Underpads can be placed anywhere- from the living room couch to your car seats to protect against accidents and leaks.
  • Gloves: Different-sized gloves to make clean-ups sanitary and easy.
  • Wipes: Large sanitary wipes to clean up accidents while being gentle on skin.

You'll be able to use our personal shopping process to choose the incontinence products that are 100% covered under your plan that fit you best based on your size and the level of absorbency that you need.

Get Free Incontinence Products Now

Checking whether you or your loved one qualifies for incontinence products is easy- fill out our secure Eligibility Form. That's it! We'll let you know if you're eligible through your Medicaid plan and help you with the process from start to finish.

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About the Author

Marlee Septak is the Senior Content Specialist at Aeroflow Urology. She brings a deep understanding of incontinence and health conditions associated with it to her writing. She graduated from Columbia College Chicago and holds a Bachelor's degree in Journalism. Marlee has contributed to various magazines and blogs, including Borgen Magazine, Echo Magazine, Chicago Ideas Week, Assuaged, and Peaceful Dumpling. In her spare time, she enjoys traveling, trying new restaurants, and just sitting down with a good book.


Information provided on the Aeroflow Urology website is not intended as a substitute for medical advice or care from a healthcare professional. Aeroflow recommends consulting your healthcare provider if you are experiencing medical issues relating to incontinence.