Need a Ride to the Doctor? Medicaid Transportation Could Help

Person helping woman into a car

Key Takeaways:

  • Medicaid transportation services may be able to give you rides to the hospital, doctor's appointments, or other medical appointments.
  • To receive rides from Medicaid transportation services, you need to be a Medicaid beneficiary and may need to meet other requirements.

Visiting your healthcare provider can sometimes be a complicated process. This is especially true if you need a car or other reliable way to get to your appointment.

Thankfully, a ride service called Medicaid transportation might be able to help. This helpful service offers Medicaid beneficiaries non-emergency rides to appointments, and it's covered under your Medicaid plan.

Infographic of how to get a ride with Medicaid transportationInfographic of how to get a ride with Medicaid transportation

Jump To:

What Is Medicaid Transportation?

Who Qualifies for Medicaid Transportation?

How Can I Get Medicaid Transportation?

How Can I Get Free Incontinence Products Through Insurance?


Aeroflow Urology is in-network with many Medicaid and Medicaid-managed insurance plans and is accredited by Medicaid. Complete our Eligibility Form, and we’ll automatically check to see if your plan covers incontinence supplies. ***Must meet certain requirements to qualify.***

You will also receive the care and attention every person managing incontinence deserves: A personalized list of 100% insurance-covered incontinence supplies, a dedicated Continence Care Specialist you can contact during business hours, a user-friendly online portal for easy monthly reordering, and educational content.

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What Is Medicaid Transportation?

Medicaid transportation is a transportation service offered to Medicaid beneficiaries.

There are 2 types of Medicaid transportation offered to members:

  1. Emergency medical transportation: Emergency transportation is for Medicaid beneficiaries who need immediate medical assistance in emergency situations. These rides are typically given by an ambulance or medical flight.
  2. Non-emergency medical transportation: Non-emergency transportation is for Medicaid beneficiaries who do not need emergency medical services but still require a ride to a hospital, doctor's office, or other healthcare facility to receive care.

Who Qualifies for Medicaid Transportation?

Individuals who receive Medicaid transportation usually need to meet one or some of the following requirements:

  • Must be enrolled in a Medicaid or a Medicaid-managed care plan.
  • Have a medical appointment with a Medicaid provider.
  • Do not have a driver's license.
  • Do not have a car or a car that runs properly.
  • Have a disability or medical condition that prevents solo travel or driving.

Some state Medicaid programs may require you to obtain Medicaid approval before getting your ride, and due to federal regulation, states may also require you to prove that the ride you need is necessary. Check your state Medicaid benefits packet or call your local Medicaid office to find out what's needed to receive transportation.

How Can I Get Medicaid Transportation?

If you're a Medicaid beneficiary and meet the above requirements, you should be able to use the transportation program to get to your healthcare provider's office, hospital, or other medical facilities.

  1. Plan to schedule transportation ahead of time.
  2. Call the ride service your local Medicaid office refers you to with your Medicaid card at hand (the ride service may need to confirm you're a Medicaid beneficiary).
  3. Once you call your ride service, they will determine whether you need emergency or non-emergency transportation, confirm that you have an appointment with a Medicaid healthcare provider, and ask why you can't get a ride. Be ready to provide this information by having your provider's name handy. 
Woman getting into a ride service carWoman getting into a ride service car

They'll also tell you which type of transportation you'll receive: a taxi, bus, van, car, or subway.

4. Be on time for your pick-up, and ensure you have everything you need for your appointment, including the address of your healthcare provider's office and your insurance card.

It's important to note that if you're late for your pick-up or consistently miss your scheduled pick-ups, your Medicaid plan may restrict you from receiving rides in the future. If your appointment is canceled or changes, call your ride service right away to let them know you no longer need a ride so you won't be penalized.

If you or your loved one requires a visit with a healthcare provider for incontinence or another condition, try using Medicaid transportation services in your area! 

Check Your Coverage for Free Supplies

With over 12K 5-star reviews on Google, Aeroflow Urology helps individuals of all ages with incontinence receive protective supplies through insurance.

Here's how it works:

1. Submit your information through our form to verify your coverage.

2. Call your doctor for a prescription for incontinence products.

3. Choose your free products online from a personalized list.

4. Reorder for free each month easily through our reordering portal.

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About the Author

Marlee Septak is the Senior Content Specialist at Aeroflow Urology. She brings a deep understanding of incontinence and health conditions associated with it to her writing. She graduated from Columbia College Chicago and holds a Bachelor's degree in Journalism. Marlee has contributed to various magazines and blogs, including Borgen Magazine, Echo Magazine, Chicago Ideas Week, Assuaged, and Peaceful Dumpling. In her spare time, she enjoys traveling, trying new restaurants, and just sitting down with a good book.


Information provided on the Aeroflow Urology blog is not intended as a substitute for medical advice or care from a healthcare professional. Aeroflow recommends consulting your healthcare provider if you are experiencing medical issues relating to incontinence.