How to Get Incontinence Supplies Covered by Maryland Medicaid

Maryland Medicaid is a state-run insurance option for children, adults, senior citizens, and people with disabilities or certain medical conditions. Read on to find out if you qualify to receive incontinence products through Maryland Medicaid at no cost to you.

To be approved for incontinence products with Maryland Medicaid, you must have the items in the list below and meet one or a combination of the following requirements. An Aeroflow Urology Continence Care Specialist will help you gather all of the necessary information when checking your eligibility.

• Documented proof within the last 6 months that your items are considered medically necessary by a healthcare provider.
• The medical reason for needing supplies. This may be in the form of a Certificate of Medical Necessity or a prescription, depending on your insurance. 
• The estimated amount of supplies needed per day (i.e. 7 bladder control pads, 1 adult diaper).
• Must have a qualifying medical need, such as Alzheimer's disease, Parkinson’s disease, Down syndrome, etc.
• Children must be 3 or older.
• Must be enrolled in a Maryland Medicaid plan.

If you have Maryland Medicaid, you may be receiving your coverage through one of the following providers. These are called Medicaid managed care plans. 

At Aeroflow Urology, we know that continence care products shouldn't cost because they're essential to maintaining your health and quality of life. That's why we:

• Send free samples of incontinence products so you can find your favorites before you place your order.
• Ship your supplies quickly in unmarked boxes for free every month.
• Send you reminders when it's time to refill your products so you don't run out.
• Take the hassle out of determining whether or not your qualify under Maryland Medicaid.

The process is simple and the best part is you don't need to leave your house (unless you need a prescription from your healthcare provider)-- it all happens through your mobile device or computer. 

To get started, fill out our secure Eligibility Form.

We don't share your information with anyone else, and after confirmation of benefits and supplies, we'll contact you as soon as we hear back from your healthcare provider. 

If you have questions regarding your insurance information, call the number on the card for beneficiaries.

If you are eligible for North Carolina Medicaid, you can apply online and submit an application via marylandhealthconnection.gov. 

If you have questions, need help applying, or would like to request a paper application, please call the hotline at 1-855-642-8572.

If you or a loved one has incontinence and you don’t qualify for incontinence products through Maryland Medicaid, you may be able to go to your local diaper bank or a diaper drive to get free products. Low-income families may qualify for free diapers through a diaper program, along with other healthcare products, including those that protect against adult incontinence and pediatric incontinence. They may carry adult diapers, protective underwear, kid’s diapers, kid’s pull-ups, underpads, along with other incontinence supplies you might need.

Visit the...

• ShareBaby Diaper Bank.
• Maryland Diaper Bank.

1. Does Maryland Medicaid have to be my primary insurance provider? Incontinence products can be provided for any beneficiaries who have Maryland Medicaid as their primary or secondary provider.
2. How many supplies does Maryland Medicaid cover per month? The number of briefs, pediatric diapers, and other supplemental items you receive will depend on what is allowed by Maryland's Medicaid plan as well as your prescription. Your Aeroflow Urology specialist will let you know exactly the quantity you are eligible to receive.
3. I have Maryland Medicaid, so why don’t I qualify for supplies? You should have received an email outlining why you or your loved one were not approved for supplies. The reason could be due to the following: Aeroflow Urology is not in network with your Medicaid plan, or our contract may not allow us to provide the supplies you are requesting, you may not meet your insurance provider’s age requirement, incontinence supplies are not a covered item under your Medicaid plan, or you or your loved one's disability may not be a qualifying condition under your plan.
4. I submitted my information to Aeroflow Urology. When will I know if I’m approved for free incontinence supplies? One of our dedicated Continence Care specialists will contact you via phone or email within 1-2 business days of submitting your information. If it has been longer than this time frame, please give us a call at 844-276-5588 and we would be happy to check into your account and provide an update. Our office is open Monday-Friday 8am-5pm ET.
5. What about a prescription? Can Aeroflow help? Maryland Medicaid requires a prescription in order to cover continence care products. If you do not have a prescription for you or your loved one, your Continence Care Specialist will reach out to your doctor directly for the paperwork.
6. I have Medicare. Why don’t I qualify for free incontinence supplies? Unfortunately, Medicare does not currently deem incontinence products as “medically necessary” so they do not cover supplies. However, they may cover your catheters.

Information provided on the Aeroflow Urology website is not intended as a substitute to medical advice or care from a healthcare professional. Aeroflow recommends consulting your healthcare provider if you are experiencing medical issues relating to incontinence.