How to Get Incontinence Supplies Covered by Minnesota Medicaid

Minnesota Medicaid is a state-run insurance option for adults, children, senior citizens, and individuals with disabilities living in Minnesota with Medicaid benefits.

To be approved for incontinence supplies under Minnesota Medicaid, Medicaid recipients may need to have the following items. An Aeroflow Urology Specialist will help you gather all of this necessary information.

• Documented proof within the last six months that the items are considered medically necessary by a physician.

• The medical reason for needing supplies (certificate of medical necessity).

• The estimated amount of supplies needed per day (i.e. 4 pairs of protective underwear per day or 3 adult briefs per day).

• Must have a qualifying medical need, such as stress incontinence, spina bifida, etc.

• Children must be 4 years of age or older.

• Must be enrolled in a Minnesota Medicaid plan.

Your insurance plan information is required when filling out our Eligibility Form. To find this information, check your Minnesota Medicaid card. Your card may look different from our example depending on the type of insurance you have, but you should be able to locate:

• Full name of the insured person.

• The member ID number (Medicaid ID number).

• The plan name.

You can call the number on your Medicaid card if you have any further questions.

If you are eligible for Minnesota Medicaid, you can apply online through MNsure, Minnesota's health insurance marketplace. For assistance with Medicare contact the Senior LinkAge Line® at 1-800-333-2433.

If you or a loved one has incontinence and you don’t qualify for incontinence products through your Minnesota Medicaid plan, you may be able to go to your local diaper bank or a diaper drive to get free products, such as the Diaper Bank of Minnesota. Low-income families may qualify for free diapers through a diaper program, along with other healthcare products, including those that protect against adult incontinence and pediatric incontinence.

They may carry adult diapers, protective underwear, kid’s diapers, kid’s pull-ups, and underpads, along with other incontinence supplies you might need.

1. Does Minnesota  Medicaid have to be my primary insurance provider? Incontinence products can be provided for any beneficiaries who have Minnesota Medicaid as their primary or secondary provider.

2. How many supplies does Minnesota Medicaid cover per month? The number of briefs, pull-ups, and other supplies you receive will depend on what is allowed by Minnesota's Medicaid plan as well as your prescription. Your Aeroflow Urology specialist will let you know exactly the quantity you are eligible to receive.

3. I have Minnesota Medicaid, so why don’t I qualify for supplies? You should have received an email outlining why you or your loved one were not approved for supplies. The reason could be due to the following: Aeroflow Urology is not in network with your Medicaid plan, or our contract may not allow us to provide the supplies you are requesting, you may not meet your insurance provider’s age requirement, incontinence supplies are not a covered item under your Medicaid plan, or you or your loved one's disability may not be a qualifying condition under your plan.

4. I submitted my information to Aeroflow Urology. When will I know if I’m approved for free incontinence supplies? One of our dedicated Continence Care specialists will contact you via phone or email within 1-2 business days of submitting your information. If it has been longer than this time frame, please give us a call at 844-276-5588 and we would be happy to check into your account and provide an update. Our office is open Monday-Friday 8am-5pm ET.

5. What about a prescription? Can Aeroflow help? Minnesota Medicaid requires a prescription in order to cover continence care products. If you do not have a prescription for you or your loved one, your Continence Care Specialist will reach out to your doctor directly for the paperwork.

6. I have Medicare. Why don’t I qualify for free incontinence supplies? Unfortunately, Medicare does not currently deem incontinence products as “medically necessary” so they do not cover supplies. However, they may cover your catheters.

Information provided on the Aeroflow Urology blog is not intended as a substitute for medical advice or care from a healthcare professional. Aeroflow recommends consulting your healthcare provider if you are experiencing medical issues relating to incontinence.