How to Get Incontinence Supplies Covered by Tennessee Medicaid

To qualify for free incontinence products with Tennessee Medicaid and Aeroflow Urology, you may be required to have the following:

• Your medical reason for needing supplies (incontinence diagnosis with correlating disability or medical condition).

• An estimated number of incontinence products you need every day (i.e. 4 bladder control pads, 1 adult diaper).

• Must be at least 3 years old. 

• A qualifying disability or medical condition that causes incontinence and is diagnosed by a healthcare professional, such as Down syndrome, muscular dystrophy, etc.

• Must be a Tennessee Medicaid recipient.

• Depending on your insurance, a signed Certificate of Medical Necessity (documented proof from your doctor within the last 6 months that your items are medically necessary) and / or a prescription from your healthcare provider.

Incontinence products are given through managed Medicaid plans that vary by state. For those who live in Tennessee, you may receive your Medicaid coverage through one of the following providers:

• Amerigroup Tenncare.

• UHC Comm Plan.

• Tennessee Medicaid.

Aeroflow Urology proudly partners with Tennessee Medicaid for adults and older adults to get them incontinence products free through insurance if you qualify. At Aeroflow Urology, your dedicated Continence Care Specialist will verify your coverage and handle all of the paperwork required for your Medicaid program. We work with you to help you or your loved one to find the right mix of products to fit your individual needs. After confirmation of benefits and supplies, we discreetly package and ship products directly to your home each month. 

Under Tennessee Medicaid, adults may qualify to receive a combination of up to 180 pull-ons and adult briefs each month. Adults who meet the qualifications can also receive disposable bed pads (underpads), bladder control pads, and gloves. Wipes are not covered by Tennessee Medicaid.

To see if you or your loved one qualifies for incontinence supplies covered by Tennessee Medicaid, fill out our Eligibility Form today. 

The process is simple and the best part is you don't need to leave your house; it all happens through your mobile device or computer. We don't share your information with anyone else, and after confirmation of benefits and supplies, we'll contact you as soon as we hear back from your healthcare provider. 

Your insurance plan information is required when filling out our Eligibility Form. To find this information, check your Tennessee Medicaid card. Your card may look different from our example depending on the type of insurance you have, but you should be able to locate:

• Full name of the insured person.

• The member ID number (Medicaid ID number).

• The plan name.

You can call the number on your Medicaid card if you have any further questions.

If you are eligible for Tennessee Medicaid, you can apply for TennCare using their self-service portal called TennCare Connect. You may also Call TennCare Connect at 855-259-0701 to apply over the phone.

If you or a loved one has incontinence and you don’t qualify for incontinence products through your Tennessee Medicaid plan, you may be able to go to your local diaper bank or a diaper drive to get free products. Low-income families may qualify for free diapers through a diaper program, along with other healthcare products, including those that protect against adult incontinence and pediatric incontinence.

You can visit the Nashville Diaper Connection or the Tennessee Valley Diaper Bank.

They may carry adult diapers, protective underwear, kid’s diapers, kid’s pull-ups, and underpads, along with other incontinence supplies you might need.

1. Does Tennessee Medicaid have to be my primary insurance provider? Incontinence products can be provided for any beneficiaries who have Tennessee Medicaid as their primary or secondary provider.

2. How many supplies does Tennessee Medicaid cover per month? The number of briefs, pull-ups, and other supplies you receive will depend on what is allowed by Tennessee's Medicaid plan as well as your prescription. Your Aeroflow Urology specialist will let you know exactly the quantity you are eligible to receive.

3. I have Tennessee Medicaid, so why don’t I qualify for supplies? You should have received an email outlining why you or your loved one were not approved for supplies. The reason could be due to the following: Aeroflow Urology is not in network with your Medicaid plan, or our contract may not allow us to provide the supplies you are requesting, you may not meet your insurance provider’s age requirement, incontinence supplies are not a covered item under your Medicaid plan, or you or your loved one's disability may not be a qualifying condition under your plan.

4. I submitted my information to Aeroflow Urology. When will I know if I’m approved for free incontinence supplies? One of our dedicated Continence Care specialists will contact you via phone or email within 1-2 business days of submitting your information. If it has been longer than this time frame, please give us a call at 844-276-5588 and we would be happy to check into your account and provide an update. Our office is open Monday-Friday 8am-5pm ET.

5. What about a prescription? Can Aeroflow help? Tennessee Medicaid requires a prescription in order to cover continence care products. If you do not have a prescription for you or your loved one, your Continence Care Specialist will reach out to your doctor directly for the paperwork.

6. I have Medicare. Why don’t I qualify for free incontinence supplies? Unfortunately, Medicare does not currently deem incontinence products as “medically necessary” so they do not cover supplies. However, they may cover your catheters.

Information provided on the Aeroflow Urology blog is not intended as a substitute to medical advice or care from a healthcare professional. Aeroflow recommends consulting your healthcare provider if you are experiencing medical issues relating to incontinence.