Key Takeaways:
- Kentucky Medicaid covers incontinence supplies, like diapers, underpads, pull-ons, and more for children (age 3+) and adults with qualifying medical needs.
- Aeroflow Urology makes the process easy: we verify your medical coverage, work with your doctor, and ship products discreetly to your home each month — all at no cost, if you qualify.
- We work with most major Kentucky Medicaid plans to help you get the bladder control supplies you need through your benefits.
Jump To:
Can You Get Incontinence Supplies Covered by Kentucky Medicaid?
Which Incontinence Supplies May Be Covered?
Do You Qualify? Understanding Kentucky Medicaid Eligibility for Incontinence Supplies
Navigating Medicaid Managed Care Plans in Kentucky
How Aeroflow Urology Helps You Get Your Covered Supplies
Ready to See if You Qualify? Fill Out Our Eligibility Form
Where to Find Your Kentucky Medicaid Insurance Information
How to Apply for Kentucky Medicaid
What If You Don't Qualify? Other Options for Obtaining Incontinence Supplies in Kentucky
Getting incontinence supplies shouldn’t be stressful or expensive. If you or a loved one has Kentucky Medicaid and is diagnosed with a qualifying medical condition, you may be eligible to receive products like adult briefs, pediatric diapers, or underpads at no cost.
This article will show you how to check your eligibility and explains how Aeroflow Urology makes the process simple — from gathering paperwork and coordinating with your doctor to shipping your supplies to your door each month.
Can You Get Incontinence Supplies Covered by Kentucky Medicaid?
Yes, if you qualify. Kentucky Medicaid deems incontinence products medically necessary items under its Medicaid coverage for both kids (ages 3+) and adults.
Which Incontinence Supplies May Be Covered?
Under Kentucky Medicaid, eligible children (ages 3+) with Kentucky Medicaid may qualify to receive a combination of the following medical supplies and incontinence products:
- Diapers
- Pull-ups.
- Underpads.
- Booster pads.
Eligible Kentucky Medicaid adults may qualify to receive a combination of:
- Pull-ons (protective underwear).
- Adult diapers.
- Disposable underpads.
- Booster pads.
At this time, wipes and gloves are not covered under Kentucky Medicaid plans.
Medicaid-covered incontinence products are provided through managed Medicaid health plans that vary by state. Unfortunately, Medicare does not cover incontinence products. However, Medicare does typically cover catheters.
Check your coverage for 100% free incontinence products now!
Check your coverage for 100% free incontinence products now!
Do You Qualify? Understanding Kentucky Medicaid Eligibility for Incontinence Supplies
To get free incontinence supplies through Kentucky Medicaid with Aeroflow Urology, you need to meet certain requirements based on your Medicaid plan. A dedicated Continence Care Specialist at Aeroflow Urology will help you collect everything you need to make the process easy:
- Must be 3 years of age or older.
- Must be a Kentucky Medicaid recipient.
- A documented medical reason for needing the supplies, such as an incontinence diagnosis linked to a condition or disability.
- The estimated amount of incontinence supplies needed per day (i.e. 4 bladder control pads, 3 adult briefs, etc.).
- A qualifying disability or medical condition that causes incontinence and is diagnosed by a healthcare professional, such as Alzheimer’s disease, spina bifida, Parkinson’s disease, etc.
- Depending on your insurance, a signed Certificate of Medical Necessity (documented proof from your doctor within the last 6 months that your items are medically necessary) and / or a prescription from your healthcare provider.
Navigating Medicaid Managed Care Plans in Kentucky
Incontinence products covered by Medicaid are provided through managed care plans, which can be different in each state. In Kentucky, these supplies are usually offered through these provider names, known as Medicaid managed care plans:
- Wellcare
- Anthem
- United Healthcare.
- Humana
- Molina Passport.
- Aetna Better Health.
How Aeroflow Urology Helps You Get Your Covered Supplies
At Aeroflow Urology, we make it easy to get the incontinence products you need through your Kentucky Medicaid benefits. Your dedicated Continence Care Specialist will help you handle most of the important details — from checking your coverage to taking care of the paperwork.
As a trusted provider of durable medical equipment (DME), we carry top-quality products from brands our customers rely on, including:
- Attends
- Prevail
- Cuties
- TENA
Whether you’re looking for adult diapers, bladder control pads, pediatric pull-ups, or even catheters, we’ll help you find the right fit to stay comfortable and confident every day.
Ready to See if You Qualify? Fill Out Our Eligibility Form
To see if you or your loved one qualifies for free incontinence products through Kentucky Medicaid, fill out our quick, secure Eligibility Form.
Our form has been HiTrust-certified, so you know your information is secure! After we confirm your benefits and supplies, your Continence Care Specialist will contact you within 1-2 business days or after hearing back from your healthcare provider to go over sizing and product needs.
If you’re a caregiver, remember to fill out the form with your loved one’s information instead of your own!
Once your incontinence products are confirmed with your state Medicaid plan, we will discreetly package and ship your products directly to your home each month in unmarked boxes.
If you or your loved one uses incontinence products, you could save up to $630 each month through your Medicaid health plan and Aeroflow Urology!
Where to Find Your Kentucky Medicaid Insurance Information
To fill out our Eligibility Form and see if you qualify for free incontinence supplies through Kentucky Medicaid, you’ll need to have your insurance information ready. You can find the following on your card:


Insurance cards can look different depending on your plan and the state you live in, but for Kentucky Medicaid, you’ll typically find these details on your card:
- Full name of the insured person.
- The member ID number (Medicaid ID number).
- The plan name.
If you’re having trouble finding something on your card, call the member services number listed on it. They can help answer questions about your coverage.
How to Apply for Kentucky Medicaid
You can apply for Medicaid in Kentucky by calling the toll-free Kentucky Healthcare Customer Service line at 1-855-459-6328 or by connecting with an application assistant through the Kentucky Health Benefit Exchange website.
What If You Don't Qualify? Other Options for Obtaining Incontinence Supplies in Kentucky
If your insurance doesn’t cover bladder control supplies, you or your loved one may be able to get free incontinence products through a local diaper bank.
One of the local diaper banks in Kentucky is the Saint Bernadette Diaper Bank. They may carry adult diapers, protective underwear, kid’s diapers, kid’s pull-ups, underpads, along with other incontinence supplies you might need.
You can also try to change your healthcare coverage to a Medicaid managed care plan in Kentucky, such as Aetna Better Health Kentucky, Wellcare Kentucky, or Humana Kentucky.
Frequently Asked Questions
1. Does Kentucky Medicaid have to be my primary insurance provider?
No, Kentucky Medicaid does not have to be your primary insurance provider. You can receive incontinence supplies if Kentucky Medicaid is your main or secondary insurance.
2. How many supplies does Kentucky Medicaid cover per month?
The number of briefs, pull-ons, and other supplies you get depends on what Kentucky Medicaid allows and what your doctor writes in your prescription. Your Aeroflow Urology specialist will tell you exactly how many you qualify for.
3. I have Kentucky Medicaid, so why don’t I qualify for supplies?
If you didn’t qualify to receive incontinence supplies, you should have received an email explaining why. Reasons may include: Aeroflow Urology is not in network with your Medicaid plan, our contract may not allow us to provide the supplies you are requesting, you may not meet your insurance provider’s age requirement, incontinence supplies are not a covered item under your Medicaid plan, or you or your loved one's disability may not be a qualifying condition under your plan.
4. I submitted my information to Aeroflow Urology. When will I know if I’m approved for free incontinence supplies?
One of our dedicated Continence Care specialists will contact you via phone or email within 1-2 business days of submitting your information. If you don’t hear from us within that time, please give us a call at 844-276-5588. We would be happy to check into your account and provide an update. Our office is open Monday-Friday 8am-5pm ET.
5. What about a prescription? Can Aeroflow help?
Kentucky Medicaid requires a prescription in order to cover continence care products. If you do not have a prescription for you or your loved one, your Continence Care Specialist will reach out to your doctor directly for the paperwork.
6. I have Medicare. Why don’t I qualify for incontinence supplies?
Unfortunately, Medicare does not currently deem incontinence products as “medically necessary” so they do not cover supplies. However, they may cover your catheters.
Disclaimer
Information provided on the Aeroflow Urology blog is not intended as a substitute for medical advice or care from a healthcare professional. Aeroflow recommends consulting your healthcare provider if you are experiencing medical issues relating to incontinence.










