How to Receive Incontinence Supplies Through Hawaii Medicaid

Cost should never stop you or your loved ones from getting the incontinence supplies you need, such as diapers, pull-ups, or underpads. If you're a Med-QUEST recipient, you may be eligible to receive these items at no cost.

This article helps you find out if you qualify for free bladder products with your Hawaii Medicaid plan through Aeroflow Urology and discover which monthly, high-quality supplies are covered under your plan.

Yes, if you qualify. Med-QUEST, Hawaii’s state Medicaid program, provides coverage for medically necessary incontinence products for eligible children (ages 3+) and adults.

Aeroflow Urology helps people with AlohaCare, one of the health plans under Med-QUEST, use their benefits to get these incontinence supplies covered.

Eligible children with Hawaii Medicaid may qualify to receive a combination of the following medical supplies and incontinence products:

• Pull-ups
• Diapers
• Underpads (chux).
• Gloves
• Booster pads.

Eligible Hawaii Medicaid adult beneficiaries may qualify to receive a combination of:

• Adult diapers (adult briefs).
• Adult pull-ons (protective underwear). 
• Underpads (chux).
• Gloves
• Booster pads.

To receive free incontinence supplies through Hawaii Medicaid with Aeroflow Urology, you may need to meet the following eligibility requirements (depending on your Medicaid program health insurance plan). Our Continence Care Specialists will help you gather all of this necessary information to simplify the process:

• Your medical reason for needing supplies (incontinence diagnosis with correlating disability or medical condition).
• An estimated number of incontinence products you need every day (i.e. 2 pull-ons, 1 bladder pad, etc.).
• A qualifying disability or medical condition that causes incontinence and is diagnosed by a healthcare professional, such as diabetes, menopause, autism, spina bifida, Alzheimer’s disease, etc. 
• Must be 3 years of age or older. 
• Must be a Hawaii Medicaid / Med-QUEST recipient. 
• Depending on your insurance, a signed Certificate of Medical Necessity (a document from your doctor within the past 6 months verifying your items are medically necessary) and / or a prescription from your healthcare provider.

Medicaid-covered incontinence products are provided through Medicaid managed plans, which vary by state. In Hawaii, Medicaid benefits — including incontinence supplies — are often managed through these provider names:

• AlohaCare
• HMSA
• Kaiser Permanente. 
• ‘Ohana Health Plan.
• UnitedHealthcare Community Plan.

At Aeroflow Urology, your dedicated Continence Care Specialist will verify your coverage and handle the paperwork required to receive incontinence products through your Hawaii Medicaid benefits.

Aeroflow Urology is a durable medical equipment supplier (DME) that provides high-quality incontinence products from trusted brands — free through Medicaid, if you qualify.

Some of our customers’ favorite brands include:

• Attends 
• Cuties
• Prevail
• TENA

Whether you need pediatric diapers, adult briefs, or bladder control pads, Aeroflow Urology offers a wide range of incontinence products with different styles and absorbency levels to help you stay dry and confident. We’ll work with you or your loved one to find the right combination of supplies to fit your needs.

To see if you or your loved one qualifies for products, fill out our secure Eligibility Form.

Our form has been HITRUST-certified, so you know your information is secure! Once we check your coverage and confirm what supplies you're eligible for, your Continence Care Specialist will contact you within 1-2 business days or after hearing back from your healthcare provider to go over sizing and product needs.

If you’re a caregiver, be sure to complete the form using your loved one’s information, not your own.

Once your incontinence products are approved through your state Medicaid plan, we’ll discreetly package them and ship them to your home every month in plain, unmarked boxes.

If you or your loved one uses incontinence supplies, you could save up to $630 a month through your Medicaid health plan when you order through Aeroflow Urology!

To fill out our Eligibility Form and find out if you’re eligible for free incontinence supplies covered by Hawaii Medicaid, have your insurance information ready.

If you are eligible for Hawaii Medicaid, you can apply online and submit an application via https://medical.mybenefits.hawaii.gov/. If you have questions or need help applying, visit the Med-QUEST site for contact information.

If you or your loved one has incontinence and you don’t qualify for incontinence products through Medicaid, you may be able to go to your local diaper bank or a diaper drive to get free products.

Low-income families may qualify for free diapers through a diaper program, along with other healthcare products. These programs mainly focus on baby and toddler diapers and pull-ups, but some partner agencies may also have pull-ups for older kids and adults. Visit:

• Aloha Diaper Bank.
• Hawai’i Diaper Bank.

You can also dial 2-1-1 to reach Aloha United Way’s helpline, which connects people across Hawaii with local resources for essentials like diapers, hygiene items, and other support services.

Disclaimer

Information provided on the Aeroflow Urology blog is not intended as a substitute for medical advice or care from a healthcare professional. Aeroflow recommends consulting your healthcare provider if you are experiencing medical issues relating to incontinence.