How to Get Free Incontinence Products Through Arkansas Medicaid

Colorful trees in Arkansas with mountains in the distance

Arkansas Medicaid Program is a health insurance option for adults, children, seniors, and individuals with disabilities seeking medical supplies.

Can I Get Incontinence Supplies Through Arkansas Medicaid?

Yes, if you qualify! Arkansas currently provides incontinence products for both children (ages 3+) and adults as one of the medically necessary items under its Medicaid coverage.

Check Your Eligibility

In 2 easy steps!

From catheters to pediatric and adult bladder control supplies, discover the continence care essentials covered by your insurance.

Have your insurance card ready!

Under Arkansas Medicaid, children may qualify to receive a combination of:

  • Pull-ups.
  • Diapers
  • Bladder control pads.
  • Gloves.
  • Disposable underpads (chux).
  • Booster pads.

Unfortunately, wipes are not covered for Medicaid recipients in Arkansas.

With Arkansas Medicaid, adults and seniors can get a combination of:

  • Adult briefs (adult diapers).
  • Protective underwear (adult pull-ons).
  • Bladder control pads.
  • Disposable underpads (chux).
  • Gloves
  • Booster pads.

What Is Required?

To be approved for incontinence supplies under Arkansas Medicaid health plans you must have the following items and meet one or a combination of the following requirements. An Aeroflow Urology Continence Care Specialist will help you, or your loved one, gather all of this necessary information needed to receive incontinence supplies through your Medicaid benefits.

  • Your medical reason for needing supplies (incontinence diagnosis with correlating disability or medical condition).
  • An estimated number of incontinence products you need every day (i.e. 3 diapers, 1 booster pad).
  • A qualifying disability or medical condition that causes incontinence and is diagnosed by a healthcare professional, such as Alzheimer's disease, autism, etc.
  • Must be 3 years of age or older.
  • Must be an Arkansas Medicaid recipient.
  • Depending your insurance, a signed Certificate of Medical Necessity (documented proof from your doctor within the last 6 months that your items are medically necessary) and / or a prescription from your healthcare provider.

Medicaid Managed Care Plans in Arkansas

Incontinence products for children and adults are covered by Medicaid-managed care plans in Arkansas. If you have Arkansas Medicaid, you may receive it through one of the following providers:

  • Arkansas Total Care.

How to Get Incontinence Products With Aeroflow Urology & Arkansas Medicaid

At Aeroflow Urology, we know that incontinence care shouldn't cost because products are medically necessary for maintaining quality of life. That's why we:

  • Work with you to help find the perfect mix of high-quality products to fit your individual needs.
  • Discreetly package and ship products directly to your home each month.
  • Send reminders when it's time to refill your products.
  • Send free samples so you know you're getting the right supplies for your unique needs.

To see if you qualify, fill out our secure Eligibility Form. It takes under 5 minutes- just have your insurance card at hand. 

Where Can I Find My Insurance Information?

To complete our Eligibility Form and find out if you’re eligible for free bladder and bowel care products, you’ll need to have your insurance information ready.

Insurance cards differ depending on the state you live in and the type of insurance you have (Arkansas Medicaid or a Medicaid managed care plan), but you can find the following on your card:

  • Full name of the insured person.
  • The member ID number (Medicaid ID number).
  • The plan name.

If you have questions regarding your insurance information, you can call the number on the card for beneficiaries.

What Our Customers Are Saying

I Don't Qualify. What Can I Do?

Go to Your Local Diaper Bank

If you manage incontinence and you don’t qualify for Arkansas Medicaid, you may be able to go to your local diaper bank or a diaper drive to get free products. Low-income families may qualify for free diapers through a diaper program, along with other healthcare products, including those that protect against adult incontinence and pediatric incontinence. Diaper distributions may offer:

  • Adult briefs.
  • Adult pull-ups (protective underwear)
  • Kids’ diapers.
  • Kids’ pull-ons.
  • Incontinence pads.
  • Underpads
  • Bariatric briefs.
  • Male guards.

You can go to the Central Arkansas Diaper Bank or Spirit of Arkansas Diaper Drive to see if you qualify to get free incontinence products without Medicaid. 


  • Does Medicaid have to be my primary insurance provider?

    Incontinence products can be provided for any beneficiaries who have Medicaid as their primary or secondary provider.

  • How many supplies does Medicaid cover per month?

    The number of briefs, pull-ups, and other supplies you receive will depend on what is allowed by your particular state’s Medicaid plan as well as your prescription. Your specialist will let you know exactly the quantity you are eligible to receive.

  • I have Medicaid – so why don’t I qualify for supplies?

    You should have received an email outlining why you or your child was not approved for supplies. The reason could be one of the following:

    • Aeroflow Urology is not in network with your Medicaid plan, or our contract may not allow us to provide the supplies you are requesting.
    • You may not meet your insurance provider’s age requirement.
    • Incontinence supplies are not a covered item under your Medicaid plan.
    • You or your child’s disability may not be a qualifying condition under your plan.
  • I submitted my information. When will I know if I’m approved?

    One of our dedicated Continence Care specialists will contact you via phone or email within 1-2 business days of submitting your information. If it has been longer than this time frame, please give us a call at 844-276-5588 and we would be happy to check into your account and provide an update. Our office is open Monday-Friday 8am-5pm ET.

  • What about a prescription? Can Aeroflow help?

    Medicaid requires a prescription in order to cover continence care products. If you do not have a prescription for you or your child, your Continence Care Specialist will reach out to your doctor directly for the paperwork.

  • I have Medicare. Why don’t I qualify for incontinence supplies?

    Unfortunately, Medicare does not currently deem incontinence products as “medically necessary” so they do not cover supplies. However, they may cover your catheters.


Information provided on the Aeroflow Urology blog is not intended as a substitute to medical advice or care from a healthcare professional. Aeroflow recommends consulting your healthcare provider if you are experiencing medical issues relating to incontinence.