How to Get Free Incontinence Products Through Ohio Medicaid

A city in Ohio

Ohio Medicaid is a state-run insurance option for kids, adults, seniors, and people with disabilities or certain medical conditions who live in Ohio. 

Can I Get Incontinence Products Through Ohio Medicaid?

Yes. If you qualify, Ohio does currently provide incontinence products for both children (ages 3+) and adults as one of the medically necessary items under its Medicaid coverage of medical supplies.

With Ohio Medicaid, children may receive:

Check Your Eligibility

In 2 easy steps!

Discover the bladder control supplies covered by your Medicaid plan.

Have your insurance card ready!

Child's First Name
Child's Last Name
Child's Date of Birth Please provide the date of birth for the person in need of continence care supplies (yourself, your child, etc.)
Zip Code
Child's Insurance Provider Your insurance type is most frequently found at the top of your insurance card.
Name of Insurance Carrier
Member ID Your Member ID is typically found on the front of your insurance card and may be listed as Member ID, Member #, Subscriber ID, Subscriber # or Policy #. This can be a combination of letters and numbers.
Child's Medical Condition In order to receive coverage for continence care supplies, Medicaid requires a diagnosed medical condition related to your child's incontinence.
Name of Child's Medical Condition
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  • Diapers
  • Pull-ups.
  • Bed pads.
  • Booster pads.
  • Gloves

Adults who receive Ohio Medicaid may receive:

Medicaid covered incontinence products are provided to Medicaid recipients through managed Medicaid plans that vary by state. Unfortunately, Medicare does not currently cover incontinence supplies.

What Is Required?

To be approved for incontinence supplies under Ohio Medicaid, you must have the following items and meet one or a combination of the following requirements. An Aeroflow Urology Specialist will help you gather all of this necessary information when checking your eligibility.

  • Documented proof within the last 6 months that the items are considered medically necessary by a healthcare provider.
  • The medical reason for needing supplies. Often, this will be a Certificate of Medical Necessity or a prescription, depending on your insurance. Your Continence Care Specialist will help obtain this from your healthcare provider.
  • The estimated amount of supplies needed per day (i.e. 4 bladder control pads used daily, in addition to 2 disposable underpads).
  • Must have a qualifying medical need, such as Alzheimer's disease, Parkinson’s disease, Down syndrome, etc.
  • Children must be 3 or older.
  • Must be enrolled in an Ohio Medicaid plan.

Medicaid Managed Care Plans in Ohio

If you qualify for Medicaid in Ohio, you may receive your coverage through one of these providers:

  • Medicaid
  • United Healthcare.
  • Molina
  • Buckeye Community Care.
  • Paramount Advantage.
  • Caresource
  • Humana
  • Anthem
  • Amerihealth Caritas.

How To Get Incontinence Products With Aeroflow Urology & Ohio Medicaid

At Aeroflow Urology, we know that continence care products shouldn't cost you money because they are essential to maintaining your health and quality of life. That's why we:

  • Send you free samples of incontinence products so you can find your favorites before you order.
  • Ship your supplies quickly in discreet packaging directy to your home.
  • Send you reminders when it's time to refill your products so you don't run out.
  • Take the hassle out of determining whether or not your qualify under Ohio Medicaid.

The process is simple and the best part is you don't need to leave your house (unless you need a prescription from your healthcare provider)-- it all happens through your mobile device or computer. 

First, fill out our secure Eligibility Form.

We don't share your information with anyone else, and after confirmation of benefits and supplies, we'll contact you as soon as we hear back from your healthcare provider. 

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Where Can I Find My Insurance Information?

To complete our Eligibility Form and find out if you’re eligible for free bladder and bowel care products, you’ll need to have your insurance information ready. Insurance cards differ depending on the state you live in and the type of insurance you have (Medicaid or a Medicaid managed care plan), but you can find the following on your card:

  • Full name of the insured person.
  • The member ID number (Medicaid ID number).
  • The plan name.

If you have questions regarding your insurance information, you can call the number on the card for beneficiaries.

I Don't Qualify. What Can I Do?

Go to Your Local Diaper Bank

If you or a loved one has incontinence and you don’t qualify for incontinence products through Ohio Medicaid, you may be able to go to your local diaper bank or a diaper drive to get free products. Low-income families may qualify for free diapers through a diaper program, along with other healthcare products, including those that protect against adult incontinence and pediatric incontinence. Diaper distributions may offer:

  • Adult briefs.
  • Adult pull-ups (protective underwear)
  • Kids’ diapers.
  • Kids’ pull-ons.
  • Incontinence pads.
  • Underpads
  • Bariatric briefs.
  • Male guards.

Visit the...

  • Diaper Bank of Greater Cleveland.
  • Stark County Diaper Bank.
  • Columbus Diaper Bank.
  • Sweet Cheeks Diaper Bank.


  • Does Medicaid have to be my primary insurance provider?

    Incontinence products can be provided for any beneficiaries who have Medicaid as their primary or secondary provider.

  • How many supplies does Medicaid cover per month?

    The number of briefs, pull-ups, and other supplies you receive will depend on what is allowed by your particular state’s Medicaid plan as well as your prescription. Your specialist will let you know exactly the quantity you are eligible to receive.

  • I have Medicaid – so why don’t I qualify for supplies?

    You should have received an email outlining why you or your child was not approved for supplies. The reason could be one of the following:

    • Aeroflow Urology is not in network with your Medicaid plan, or our contract may not allow us to provide the supplies you are requesting.
    • You may not meet your insurance provider’s age requirement.
    • Incontinence supplies are not a covered item under your Medicaid plan.
    • You or your child’s disability may not be a qualifying condition under your plan.
  • I submitted my information. When will I know if I’m approved?

    One of our dedicated Continence Care specialists will contact you via phone or email within 1-2 business days of submitting your information. If it has been longer than this time frame, please give us a call at 844-276-5588 and we would be happy to check into your account and provide an update. Our office is open Monday-Friday 8am-5pm ET.

  • What about a prescription? Can Aeroflow help?

    Medicaid requires a prescription in order to cover continence care products. If you do not have a prescription for you or your child, your Continence Care Specialist will reach out to your doctor directly for the paperwork.

  • I have Medicare. Why don’t I qualify for incontinence supplies?

    Unfortunately, Medicare does not currently deem incontinence products as “medically necessary” so they do not cover supplies. However, they may cover your catheters.


Information provided on the Aeroflow Urology website is not intended as a substitute to medical advice or care from a healthcare professional. Aeroflow recommends consulting your healthcare provider if you are experiencing medical issues relating to incontinence.