How to Get Incontinence Supplies Covered by Ohio Medicaid

Ohio Medicaid is a state-run insurance option for kids, adults, seniors, and people with disabilities or certain medical conditions who live in Ohio. Read on to find out if you qualify to receive incontinence products through Ohio Medicaid at no cost to you.

To be approved for incontinence supplies under Ohio Medicaid, you must have the following items and meet one or a combination of the following requirements. An Aeroflow Urology Specialist will help you gather all of this necessary information when checking your eligibility.

• Documented proof within the last 6 months that the items are considered medically necessary by a healthcare provider.
• The medical reason for needing supplies. Often, this will be a Certificate of Medical Necessity or a prescription, depending on your insurance. Your Continence Care Specialist will help obtain this from your healthcare provider.
• The estimated amount of supplies needed per day (i.e. 4 bladder control pads used daily, in addition to 2 disposable underpads).
• Must have a qualifying medical need, such as Alzheimer's disease, Parkinson’s disease, Down syndrome, etc.
• Children must be 3 or older.
• Must be enrolled in an Ohio Medicaid plan.

If you qualify for Medicaid in Ohio, you may receive your coverage through one of these providers:

At Aeroflow Urology, we know that continence care products shouldn't cost you money because they are essential to maintaining your health and quality of life. That's why we:

• Send you free samples of incontinence products so you can find your favorites before you order.
• Ship your supplies quickly in discreet packaging directy to your home.
• Send you reminders when it's time to refill your products so you don't run out.
• Take the hassle out of determining whether or not your qualify under Ohio Medicaid.

The process is simple and the best part is you don't need to leave your house (unless you need a prescription from your healthcare provider)-- it all happens through your mobile device or computer. 

First, fill out our secure Eligibility Form.

We don't share your information with anyone else, and after confirmation of benefits and supplies, we'll contact you as soon as we hear back from your healthcare provider. 

If you have questions regarding your insurance information, you can call the number on the card for beneficiaries.

If you are eligible for Ohio Medicaid, you can apply online and submit an application via benefits.ohio.gov. 

If you have questions or need help applying, you can call the Ohio Medicaid Consumer Hotline at (800) 324-8680.

If you or a loved one has incontinence and you don’t qualify for incontinence products through Ohio Medicaid, you may be able to go to your local diaper bank or a diaper drive to get free products. Low-income families may qualify for free diapers through a diaper program, along with other healthcare products, including those that protect against adult incontinence and pediatric incontinence. Diaper distributions may offer  adult diapers, protective underwear, kid’s diapers, kid’s pull-ups, underpads, along with other incontinence supplies you might need.

Some diaper banks in Ohio include:

• Diaper Bank of Greater Cleveland.
• Stark County Diaper Bank.
• Columbus Diaper Bank.
• Sweet Cheeks Diaper Bank.

1. Does Medicaid have to be my primary insurance provider? Incontinence products can be provided for any beneficiaries who have Ohio Medicaid as their primary or secondary provider.
2. How many supplies does Ohio Medicaid cover per month? The number of briefs, pull-ups, and other supplies you receive will depend on what is allowed by your Ohio state Medicaid plan as well as your prescription. Your specialist will let you know exactly the quantity you are eligible to receive.
3. I have Ohio Medicaid – so why don’t I qualify for supplies? You should have received an email outlining why you or your child was not approved for supplies. The reason could be one of the following: Aeroflow Urology is not in network with your Medicaid plan, or our contract may not allow us to provide the supplies you are requesting, you may not meet your insurance provider’s age requirement, incontinence supplies are not a covered item under your Ohio Medicaid plan, you or your child’s disability may not be a qualifying condition under your plan.
4. I submitted my information. When will I know if I’m approved? One of our dedicated Continence Care specialists will contact you via phone or email within 1-2 business days of submitting your information. If it has been longer than this time frame, please give us a call at 844-276-5588 and we would be happy to check into your account and provide an update. Our office is open Monday-Friday 8am-5pm ET.
5. What about a prescription? Can Aeroflow help? Ohio Medicaid requires a prescription in order to cover continence care products. If you do not have a prescription for you or your child, your Continence Care Specialist will reach out to your doctor directly for the paperwork.
6. I have Medicare. Why don’t I qualify for incontinence supplies? Unfortunately, Medicare does not currently deem incontinence products as “medically necessary” so they do not cover supplies. However, they may cover your catheters.

Information provided on the Aeroflow Urology website is not intended as a substitute to medical advice or care from a healthcare professional. Aeroflow recommends consulting your healthcare provider if you are experiencing medical issues relating to incontinence.