How to Get a New Medicaid Card

By Marlee Septak
Apr 14, 2025

Key Takeaways:

To replace your Medicaid card, start by visiting your state's Medicaid website, which you can find through Medicaid.gov.
Contact your state's Medicaid office to request a new card, and be prepared to verify your personal information.
While you typically receive a new card annually, you can request a replacement at any time if your card is lost or damaged.

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Step 2 of 2

Getting a new Medicaid card doesn't have to be a hassle. We've outlined the simple steps you can take to request a replacement card so you can get back to focusing on your health and getting free incontinence products through insurance.

What Steps Do I Need to Take to Replace a Medicaid Card?

If you need a new Medicaid health insurance card, follow these steps.

1. Find Your State's Medicaid Website

The first thing you'll need to do is visit your state Medicaid website. To find your state site, visit Medicaid.gov and use the drop-down menu to select the state you live in and receive Medicaid coverage from.

2. Contact Your State's Medicaid Office

Once you're on your state's site, you should be able to find their office's contact information, including phone number, email, and office hours. Call the number listed and let them know you need a replacement card. Your representative should tell you how to get a new card, which will most likely be mailed to the address attached to your Medicaid health care plan.

3. Verify Your Personal Information

You may need to verify some personal information to confirm your identity while asking for a new Medicaid card. This may include your social security number, permanent address, and contact information (phone number, email address).

4. Receive Your Medicaid Card in the Mail

Getting your new card in the mail can take 10 to 30 days, depending on your state.

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How Often Do I Get a New Medicaid Card?

Typically, Medicaid beneficiaries will receive a new Medicaid card in the mail annually. However, if you misplace or lose your card, you can request a new one by contacting your Medicaid agency.

Can I Print My Medicaid Card Online?

Some states allow you to print your Medicaid card out online. You'll need to log in to your state Medicaid's website with the information you used to sign up for your Medicaid program.

Do I Have to Renew My Medicaid Once I Get a New Card?

Most states require some informational updates from you annually. Depending on the state you live in, this could mean you need to update your proof of income, residency, etc. To find out what your state Medicaid requires annually, contact your Medicaid office or look out for calls, emails, and physical letters for updates.

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With over 15k 5-star reviews from Google users, Aeroflow Urology helps individuals of all ages with incontinence receive free incontinence supplies through insurance.

Here's how it works:

1. Submit your information through our form to verify your coverage.

2. Call your doctor for a prescription for incontinence products.

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4. Reorder for free each month easily through our reordering portal.

Mica Phillips

Mica has been at Aeroflow for over six years. He brings creativity to a sometimes stagnant and complacent industry and tries his best to uncomplicate the complex world of Insurance. He is a graduate of the University of North Carolina and holds a Bachelor’s degree in English. In addition to his daily responsibilities as Vice President of Aeroflow Urology, he’s contributed to numerous articles for online journals regarding senior care, incontinence, and navigating insurance benefits. In his spare time, he enjoys listening to live music, visiting breweries, and traveling the world with his wife.

About the Author

Marlee Septak is the Editorial Lead at Aeroflow Urology and was a past Content Writer for Aeroflow Diabetes. She brings a deep understanding of incontinence and health conditions associated with it to her writing. She graduated from Columbia College Chicago and holds a Bachelor's degree in Journalism. Marlee has contributed to various magazines and blogs, including Borgen Magazine, Echo Magazine, Chicago Ideas Week, Assuaged, and Peaceful Dumpling. In her spare time, she enjoys traveling, trying new restaurants, and just sitting down with a good book.

References:

How do I replace my Medicaid card? | Medicaid. (2018, April 23). Medicaid.gov. https://www.medicaid.gov/faq/how-do-i-replace-my-medicaid-card/index.html

Where Can People Get Help With Medicaid & CHIP? | Medicaid. (n.d.). www.medicaid.gov. https://www.medicaid.gov/about-us/where-can-people-get-help-medicaid-chip/index.html

Disclaimer

Information provided on the Aeroflow Urology blog is not intended as a substitute for medical advice or care from a healthcare professional. Aeroflow recommends consulting your healthcare provider if you are experiencing medical issues relating to incontinence.

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