Frequently Asked Questions2019-02-08T15:32:50+00:00

Frequently Asked Questions

Insurance Coverage

Can I update my monthly shipment of diapers?

You can always adjust the amount of diapers you receive monthly. Simply give us a call at 844-276-5588 and a representative will adjust your order accordingly.

Does Medicaid have to be my primary provider?

Incontinence products can be provided for Medicare beneficiaries who have Medicaid as their primary or secondary provider.

How can I get free catheter samples?

Aeroflow Healthcare offers free catheter samples with your initial order to all qualifying patients with eligible Medicare, Medicaid, or private insurance. Free catheter samples require a doctor’s prescription, qualification, and enrollment. To enroll in our free sample program, start by calling Aeroflow directly at 844-276-5588, or you can fill out the basic information form found on this website.

How do I qualify through Medicaid?

First, you must be a current Medicaid beneficiary to receive paid diaper services. To qualify for free diapers you must be diagnosed with incontinence by a qualified physician. For pediatric diapers, North Carolina Medicaid requires that the recipient is over the age of three and is clinically diagnosed with incontinence by a qualified physician.

If you are diagnosed with incontinence and Medicaid is your primary or secondary provider, all you will need to do is contact Aeroflow Healthcare and provide a name and Medicaid number. Once you complete our quick qualify form a representative will call you to discuss options. Upon qualification, a free monthly shipment of incontinence supplies will be shipped to your door.

How do I qualify to have insurance pay for my catheters?

Qualifying is easy! You can call Aeroflow Healthcare directly at 844-276-5588, or you can fill out the basic information form found on this website.

How many diapers does Medicaid cover per month?

Medicaid provides a monthly amount of incontinence supplies depending on individual need. This amount will be made clear to you when you begin receiving diapers through Medicaid.

I have Medicaid – so why don’t I qualify for supplies?

The reason could be one of the following:

-Aeroflow Urology is not in network with your Medicaid plan or our contract may not allow us to provide the supplies you are requesting.

-You may not meet the age requirement from your insurance provider.

-Incontinence supplies are not a covered item under their Medicaid plan.

If you fit any of these areas, please feel free to reach out to your insurance provider to answer any questions you may have regarding your plan.

What does Medicaid cover for catheters?

Medicare covers all major types of catheters, including indwelling (Foley) catheters, external (Condom) catheters, and intermittent catheters, as well as catheter supplies. See below for a list of catheters and supplies and their monthly allowances under Medicare coverage.

Indwelling (Foley) Catheters: 1/month

External (Condom) Catheters: up to 35/month

Intermittent Catheters: up to 200/month

What exactly is provided through Medicaid?

Medicaid provides coverage for either disposable adult briefs, more commonly called diapers, or disposable pull-on underwear, commonly known as pull-ups.

Medicaid provides a maximum of 192 diapers or 200 pairs of disposable underwear. Additionally, Medicaid will provide up to a maximum 150 underpads, 200 disposable gloves, and 200 wipes.

What if my child is not yet 3 years old but needs diapers?

Medicaid cannot make any exceptions for diaper coverage based on age, unfortunately, even under appeal or with medical necessity.

Aeroflow’s cash-pay site, Aeroflow Direct, offers incontinence supplies at the lowest allowable cost to assist our patients. Aeroflow Diaper Club is a subscription service that supplies a monthly shipment of diapers to your door with free shipping.

Will my insurance cover my adult pull-ups?

Depending on your plan and provider, your adult diapers could be covered by insurance. Unfortunately, even with documented medical necessity, Medicare will not cover protective underwear products. This also holds true for Medicare Advantage plans and most private insurance plans. Patients with Medicaid however, find that in many cases Medicaid will cover certain types of adult incontinence products.


How do I know if a chux underpads are what I need?

There are a variety of uses for chux underpads. If you have occasional urine leakage while sitting or sleeping, you may want to use these underpads to protect your furniture or mattress. If you are already a user of diapers or pull-ups, chux can offer you additional protection while sitting or sleeping.

How do I know if I need a pull-up or diaper?

Diapers can be more absorbent than a pull-up and are preferred for individuals who have limited ambulatory function or are immobile. If an individual is completely incontinent, diapers are the recommended choice. If a user is able to get around easier on their own and have lower levels of incontinence requiring lower absorbency than a pull-up could be the best choice.

What does level of incontinence mean?

Level of incontinence is based on the control and ability to access a restroom that a person has.

  • Light – individual has dribbling and an occasional release of urine
  • Moderate – individual has large releases of urine but not a full bladder
  • Heavy – individual has a full release of the bladder during the day
  • Overnight – individual has released urine while sleeping
  • Fecal – loss of bowel control

By determining your specific level of incontinence, your physician will be able to recommend a diaper to best suit your needs.

Will my diaper be visible under my clothing?

Many diapers have been made to appear as discreetly as possible. The level of visibility however, will depend upon your level of incontinence. Individuals utilizing diapers for light incontinence will have an easier time concealing their diaper than an individual with a heavy level of incontinence.

Catheter Features

Are there benefits to luer end catheters?

Luer end catheters are sometimes preferred by users because their packaging is more compact and discreet since they do not come equipped with a funnel. Male length (16 in.) luer end catheters may also come in curved packaging which can make the packaging more “pocket-sized” and easy to grab and go.

Can the funnel of a funnel tip catheter attach to my drain bag?

Yes, if a urinal or toilet is unavailable, the funnel on a funnel tip catheter is designed to attach to a drainage bag.

Do all catheter kits include a catheter?

No, you can choose a catheter kit that includes everything except the catheter allowing you to select the exact catheter type and size for your specific needs.

How do I know if I need an olive tip or coude tip catheter?

An olive tip catheter is a type of coude tip catheter so both will help users navigate around blockages or enlarged prostates. If you also have a narrow or tight urethra, the olive tip at the end of the catheter can help to smoothly guide around through these obstructions. Olive tip catheters are especially helpful to those with false passages which a coude tip could get caught on. The small ball at the end of an olive tip catheter is also good for helping women in identifying the urinary meatus.

What different materials are straight tip catheters made of?

Straight tip catheters can be made from a variety of materials. Some straight tip catheters are latex-free and made from a vinyl or PVC material. Since these types of straight tip catheters are made from a harder material, they more sturdy and stiff which can make the insertion process easier for some users. Another type of straight tip catheters are Red Rubber catheters. These catheters are more flexible and soft and are one of the most prescribed types of straight tip catheters. Depending upon your urethral structure and allergies, one of these types of straight tip catheters may be better for you than the other.

What do the different catheter lengths mean?

There are a wide variety of catheter lengths to better fit the needs of each individual patient. The sizes range from pediatric to adult, and intermittent catheters coming in varying lengths to accommodate different urethral lengths between sexes. Pediatric catheters are typically around 10 inches in length, female catheters are usually between 6 to 8 inches, and male/unisex catheters are up to 16 inches in length.

What is the difference between a straight tip and a coude tip intermittent catheter?

The tip of the coude tip catheter has a slight bend at the end while the straight tip catheter is just that, straight. The curved end of the coude catheter can help the catheter better navigate through the anatomy of the bladder and urethra.

Intermittent Catheters

Are closed system intermittent catheters touch-less?

Yes, if used properly, closed system intermittent catheters never have to come in contact with your hands or any bacteria that may be on them.

Can a hydrophilic catheter help to prevent urinary tract infections (UTIs)?

Yes. Because of the ease at which a hydrophilic catheter can be inserted, the amount of friction and trauma to the urethra is reduced therefore resulting in fewer UTI’s. Studies suggest that the use of hydrophilic catheters over non-hydrophilic catheters can reduce the risk of UTI’s by 64%.

Can I reuse my antibacterial-coated intermittent catheter?

No, these catheters are not intended for reuse. Once the antibacterial-coated catheter is inserted and removed, the antibacterial coating is gone.

Can I reuse my hydrophilic catheter?

No. Once the hydrophilic catheter is inserted and removed, the slippery, lubricated surface is gone. Reusing this same catheter could result in elevated friction and ultimately an increased risk of a urinary tract infection.

Do antibacaterial-coated catheters work better at preventing UTIs than other types of catheters?

The antibacterial coating on these catheters is made from nitrofurazone, an antibacterial agent that is proven effective against pathogens that can cause UTI’s. Antibacterial-coated catheters are designed to eliminate concerns about the health risks that may be associated with prolonged catheter usage.

How can I know if I am a good candidate for a coude tip intermittent catheter?

Catheter users who suffer from enlarged prostates, blockages, or strictures can benefit from the curved tip of the coude tip intermittent catheter. The slight bend at the end of coude tip catheters allows an easier passage and navigation through these blocked or tight spaces.

How does a hydrophilic catheter differ from a conventional catheter?

A hydrophilic catheter has a lubricated, smooth surface that allows you to insert your catheter without the aid of additional lubrication. Hydrophilic catheters allow the patient to catheterize themselves with ease and reduce trauma to the urethra.

Is a hydrophilic catheter messy?

No. In fact, the mess-free nature of a hydrophilic catheter actually results in higher compliance percentages among patients practicing catheterization.

What different types of materials can coude tip intermittent catheters be made of?

Just as with straight tip intermittent catheters, coude tip catheters can be made from different materials to best fit each individual’s specific needs. Coude tip intermittent catheters can come in latex-free materials such as vinyl or PVC; these types of catheters are more stiff and sturdy. Coude tip catheters can also come in a Red Rubber material which is much more flexible and soft. Dependent upon your unique urethral structure and allergies, your physician should be able to prescribe the best type of coude tip intermittent catheter for you.

When is an intermittent catheter recommended?

Intermittent catheterization is often recommended for patients who are suffering with diseases such as paraplegia, spina bifida, or multiple sclerosis.

Indwelling Catheters

Are closed system intermittent catheters discreet?

Closed system intermittent catheters are among the most discreet and convenient options available. The attached collection bag allows the user to utilize the closed system anytime a restroom is not readily available.

How can I clean my indwelling catheter?

To care for your indwelling catheter, you should clean the area where the catheter enters your body with soap and warm water each day. You should also clean the catheter itself daily.

How often should my indwelling catheter be changed?

The frequency at which an indwelling catheter should be changed is based on an individualized basis. If you notice leakage around your catheter it could be a good indication that your catheter needs to be changed. Speak with your physician to determine a good schedule for catheterization.


Can I order gloves, wipes or bed pads?

Yes! Medicaid will provide up to a maximum of 150 underpads, 200 disposable gloves, and 200 wipes. Each month, Aeroflow will get in touch with you to set up your resupply, giving you the option to order more or fewer diapers or skip a month if needed.

How much is shipping?

Shipping is 100% free on all orders.

What catheter brands do you carry?

We carry all the major brand names including Coloplast, Bard, Medline, Rusch, Teleflex, Hollister, Rochester Medical, Cure, and more.

What if I want to pay cash?

You can always purchase the number of catheters, diapers, pull-ups or supplies you need from our cash-pay site, Aeroflow Direct. We offer a variety of diapers in different sizes and styles to ensure that you find exactly what you’re looking for. Aeroflow Direct accepts all major payment ethods, and offers free shipping on all orders over $49.00.

Where can I find online communities?

Yoocan is the global collaborative community for experiences and knowledge by and for people with disabilities, so no one feels alone. They believe that together we can do anything! Check out and share your story and tips today, it may help someone.

Wheel:Life is a global initiative that assists people in addressing the many questions and challenges that come with using a wheelchair.

The Mighty was created to empower and connect people facing health challenges and disabilities.

Love That Max was started in October 2008. Her oldest has cerebral palsy and the goal of Love That Max is to be inspirational, informational, and occasionally irreverent.

Kathryn writes about her experience as a military spouse and mother of two special needs kids at Singing Through The Rain.


Why should I use Aeroflow Healthcare for my catheter supplies?

Aeroflow Healthcare is committed to serving patients’ needs when it comes to Catheter Supplies. We offer a large collection of incontinence products from all major brands covered by Medicare, Medicaid, and most private insurances. Aeroflow specializes in offering high-end catheters for maximum comfort.

Aeroflow works closely with your physician, and handles all the insurance paperwork for you. All catheter orders include free home delivery, and you will receive free samples and discreet carrying bag upon qualifying with your first order.