How to Get Incontinence Products Covered by North Carolina Medicaid


Key Takeaways:

  • North Carolina Medicaid covers incontinence supplies like diapers, pull-ons, underpads, and more for kids (age 3+) and adults with qualifying medical needs.
  • Aeroflow Urology handles everything — we verify your coverage, work with your doctor, and ship products discreetly to your home every month for free if you qualify.
  • We partner with most major NC Medicaid plans to help you get the supplies you need at no cost if you qualify.

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Check your coverage for free incontinence supplies in North Carolina

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Imagine getting the incontinence supplies you or your loved one needs without worrying about the cost. If you're a North Carolina Medicaid recipient, this could be available to you! 

This article will tell you how to determine your eligibility for free incontinence products through your North Carolina Medicaid plan if you qualify, and how Aeroflow Urology helps you gather everything needed to get them delivered every month.

Can You Get Incontinence Supplies Covered by North Carolina Medicaid?

Yes, if you qualify. North Carolina Medicaid provides coverage for medically necessary incontinence products for eligible children (ages 3+) and adults.

Which Incontinence Supplies May Be Covered?

Eligible North Carolina Medicaid pediatric recipients may qualify to receive a combination of the following medical supplies and incontinence products:

  • Pull-ups.
  • Diapers 
  • Underpads (chux). 
  • Gloves 
  • Booster pads. 

Eligible North Carolina Medicaid adult beneficiaries may qualify to receive a combination of:

  • Adult diapers (adult briefs).
  • Adult pull-ons (protective underwear). 
  • Underpads (chux).
  • Gloves
  • Booster pads. 

*Wipes may only be covered by insurance in North Carolina under specific circumstances.

Check your coverage for 100% free incontinence products now!

Check your coverage for 100% free incontinence products now!

Do You Qualify? Understanding North Carolina Medicaid Eligibility for Incontinence Supplies

To receive free incontinence supplies through North Carolina Medicaid with Aeroflow Urology, you may need to meet the following eligibility requirements (depending on your Medicaid program health insurance plan). Our Continence Care Specialists will help you gather all of this necessary information to make the process simple: 

  • Your medical reason for needing supplies (incontinence diagnosis with correlating disability or medical condition).
  • An estimated number of incontinence products you need every day (i.e. 2 underpads, 3 pull-ons, etc.) 
  • A qualifying disability or medical condition that causes incontinence and is diagnosed by a healthcare professional, such as spina bifida, cerebral palsy (CP), autism, etc. 
  • Must be 3 years of age or older. 
  • Must be a North Carolina Medicaid recipient. 
  • Depending your insurance, a signed Certificate of Medical Necessity (documented proof from your doctor within the last 6 months that your items are medically necessary) and / or a prescription from your healthcare provider. 

Navigating Medicaid Managed Care Plans in North Carolina

Medicaid-covered incontinence products are provided through managed Medicaid plans that vary by state. In North Carolina, Medicaid benefits, including incontinence supplies, are often managed through these provider names, known as Medicaid managed care plans:

  • Blue Cross Blue Shield. 
  • United Health Care. 
  • Wellcare 
  • Amerihealth Caritas. 
  • Carolina Complete Care. 

How Aeroflow Urology Helps You Get Your Covered Supplies

At Aeroflow Urology, your dedicated Continence Care Specialist will verify your coverage and handle the paperwork required to receive incontinence products through your North Carolina Medicaid benefits.

Aeroflow Urology is a durable medical equipment supplier (DME) that provides free, high-quality incontinence products from brands you can trust. Some of our customers’ favorite brands include:

  •  Attends 
  •  Prevail 
  •  Cuties 
  •  TENA

Whether you need an adult brief, bladder control pad, pediatric diaper, or catheter, Aeroflow Urology can help you stay dry and protected with confidence with our wide variety of different product types and various absorbency levels. We work with you to help find the right mix of products to fit your individual needs.

Ready to See if You Qualify? Fill Out Our Eligibility Form

To see if you or your loved one qualifies for products, fill out our secure Eligibility Form.

Our form has been HiTrust-certified, so you know your information is secure! After we confirm your benefits and supplies, your Continence Care Specialist will contact you within 1-2 business days or after hearing back from your healthcare provider to go over sizing and product needs. 

You can trust Aeroflow to verify your coverage!

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Join the over 2 million people who have trusted us to verify their insurance coverage.

If you’re a caregiver, remember to fill out the form with your loved one’s information instead of your own! 

Once your incontinence products are confirmed with your state Medicaid plan, we will discreetly package and ship your products directly to your home each month in unmarked boxes.

If you or your loved one uses incontinence products, you could save up to $300 each month through your Medicaid health plan and Aeroflow Urology! 


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Where to Find Your North Carolina Medicaid Insurance Information

To complete our Eligibility Form and find out if you’re eligible for free incontinence supplies covered by North Carolina Medicaid, you’ll need to have your insurance information ready. Insurance cards differ depending on the state you live in and the type of insurance you have (North Carolina Medicaid or a Medicaid managed care plan), but you can find the following on your card:

  • Full name of the insured person. 
  • The member ID number (Medicaid ID number). 
  • The plan name. 

If you have questions regarding your insurance information, you can call the number on the card for beneficiaries.

How to Apply for North Carolina Medicaid

If you are eligible for North Carolina Medicaid, you can apply online and submit an application via North Carolina ePass.  

If you have questions or need help applying, you can call the NC Medicaid Contact Center at 1-888-245-0179 or use the following link to find your local North Carolina Division of Social Services office.

What If You Don't Qualify? Other Options for Obtaining Incontinence Supplies in North Carolina

Visit Your Local Diaper Bank

If you or a loved one have incontinence and you don’t qualify for incontinence products through Medicaid, you may be able to go to your local diaper bank to get free incontinence products.

One of the local diaper banks in North Carolina is the Diaper Bank of North Carolina. They may carry adult diapers, protective underwear, kid’s diapers, kid’s pull-ups, underpads, along with other incontinence supplies you might need.

Frequently Asked Questions

1. Does North Carolina Medicaid have to be my primary insurance provider?

Incontinence products can be provided for any beneficiaries who have North Carolina Medicaid as their primary or secondary provider.

2. How many supplies does North Carolina Medicaid cover per month?

The number of briefs, pull-ups, and other supplies you receive will depend on what is allowed by North Carolina's Medicaid plan as well as your prescription. Your Aeroflow Urology specialist will let you know exactly the quantity you are eligible to receive.

3. I have North Carolina Medicaid, so why don’t I qualify for supplies?

You should have received an email outlining why you or your child was not approved for supplies. The reason could be due to the following: Aeroflow Urology is not in network with your Medicaid plan, or our contract may not allow us to provide the supplies you are requesting, you may not meet your insurance provider’s age requirement, incontinence supplies are not a covered item under your Medicaid plan, or you or your child’s disability may not be a qualifying condition under your plan. 

4. I submitted my information to Aeroflow Urology. When will I know if I’m approved for free incontinence supplies?

One of our dedicated Continence Care specialists will contact you via phone or email within 1-2 business days of submitting your information. If it has been longer than this time frame, please give us a call at 844-276-5588 and we would be happy to check into your account and provide an update. Our office is open Monday-Friday 8am-5pm ET. 

5. What about a prescription? Can Aeroflow help?

North Carolina Medicaid requires a prescription in order to cover continence care products. If you do not have a prescription for you or your loved one, your Continence Care Specialist will reach out to your doctor directly for the paperwork. 

6. I have Medicare. Why don’t I qualify for incontinence supplies?

Unfortunately, Medicare does not currently deem incontinence products as “medically necessary” so they do not cover supplies. However, they may cover your catheters. 

Mica Phillips

Mica has been at Aeroflow for over six years. He brings creativity to a sometimes stagnant and complacent industry and tries his best to uncomplicate the complex world of Insurance. He is a graduate of the University of North Carolina and holds a Bachelor’s degree in English. In addition to his daily responsibilities as Vice President of Aeroflow Urology, he’s contributed to numerous articles for online journals regarding senior care, incontinence, and navigating insurance benefits. In his spare time, he enjoys listening to live music, visiting breweries, and traveling the world with his wife.

About the Author

Marlee Septak is the Editorial Lead at Aeroflow Urology and was a past Content Writer for Aeroflow Diabetes. She brings a deep understanding of incontinence and health conditions associated with it to her writing. She graduated from Columbia College Chicago and holds a Bachelor's degree in Journalism. Marlee has contributed to various magazines and blogs, including Borgen Magazine, Echo Magazine, Chicago Ideas Week, Assuaged, and Peaceful Dumpling. In her spare time, she enjoys traveling, trying new restaurants, and just sitting down with a good book.


Disclaimer

Information provided on the Aeroflow Urology blog is not intended as a substitute for medical advice or care from a healthcare professional. Aeroflow recommends consulting your healthcare provider if you are experiencing medical issues relating to incontinence.