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Q: I submitted the Eligibility Form. When will I know if I can get catheter products through insurance?
A: One of our dedicated Continence Care specialists will reach out to you through a phone call or email within 1-2 business days of submitting your information. If you still haven't been contacted within this timeframe, please call us at 844-276-5588 and we would be happy to check into your account and provide an update. Our office is open Monday-Friday 8am-5pm ET.
Q: Why haven't I gotten an email?
A: Make sure you check your spam, junk or promotions folder for an email from Aeroflow Urology. If you still can't find an email from us, please call us a call at 844-276-5588.
Q: How many catheters does Medicare cover each month?
A: The number of catheters you receive every month will depend on what is allowed by your Medicare plan as well as your prescription. Your specialist will let you know the quantity you are eligible to receive.