Key Takeaways:
- Aeroflow Urology patients can reorder incontinence supplies quickly and easily online or via text.
- It’s best to be proactive and reorder your products when you receive the reordering text or email from Aeroflow Urology.
- Making changes to your monthly shipments can be done in the Aeroflow Urology online portal or over the phone.
Using Aeroflow Urology to receive free incontinence supplies through insurance has many benefits; it can save you tons of money, it’s convenient, and it can all be done in the comfort of your home.
However, because insurance plan eligibility requirements vary from person to person, you may need to pay attention to how many supplies are covered each month and when you qualify to order more.
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Use this guide to determine when you should reorder your incontinence products and learn how you can get them delivered quickly with our online reordering portal.
Jump To:
When Should I Reorder My Incontinence Supplies?
Will My Incontinence Supplies Continue to Be Free?
How Can I Reorder My Incontinence Supplies Quickly?
What If I Need to Make Changes to My Monthly Order?
How Can I Get Free Incontinence Supplies Each Month?
INCONTINENCE PRODUCTS THROUGH INSURANCE:
Aeroflow Urology is in-network with many Medicaid and Medicaid-managed insurance plans and is accredited by Medicaid. Complete our Eligibility Form, and we’ll automatically check to see if your plan covers incontinence supplies. ***Must meet certain requirements to qualify.***
You will also receive the care and attention every person managing incontinence deserves: A personalized list of 100% insurance-covered incontinence supplies, a dedicated Continence Care Specialist you can contact during business hours, a user-friendly online portal for easy monthly reordering, and educational content.
Get the continence care you need with the dignity you deserve. Join the Aeroflow Urology family today! It only takes 5 minutes to get started.
When Should I Reorder My Incontinence Supplies?
The frequency at which you can reorder your incontinence products will depend on your insurance plan eligibility guidelines. Typically, you will be eligible for a reorder of your supplies about every 30 days. That exact date can vary based on your insurance guidelines, but Aeroflow Urology will always help you ensure you have the supplies you need at the correct time per your insurance rules.
Don’t worry, we make this process simple for you! We will send you a reminder text and email up to 2 weeks before you are eligible for another order. This will help ensure that you receive your supplies on time and don’t run out. When you receive the email or text from Aeroflow Urology, you’ll be able to select the items you want delivered next, even if you’re not yet eligible for reorder.
When you log in to the ordering portal, you’ll also be able to view your previous orders and their correlated shipping dates. This should give you a rough idea of when you’re eligible to receive your next supply of products.
Being proactive and choosing your products ahead of your eligibility date will help ensure you don’t run out of supplies before the end of the month.
Will My Incontinence Supplies Continue to Be Free?
Yes! Your incontinence products will be covered by insurance each time you reorder as long as your insurance plan remains the same and your prescription for incontinence products is up to date.
In some instances, you may need to reach out to our Continence Care Team to ensure your products remain covered. These situations could include:
- Insurance plan change. If you switch insurance providers at any time throughout the year, you’ll need to let our team know, and you may need to reapply for coverage with us so we can determine your eligibility.
- Medicaid loss. Around 20 million people have lost Medicaid coverage in the last year due to the public health emergency (PHE) ending. If you believe your Medicaid coverage may be terminated due to this or other factors, such as a change in income or residency, reach out to your local Medicaid office or visit their website to check your coverage status.
- Outdated prescription. We’re required by Medicaid to prove that your incontinence products are medically necessary, and we do this by providing your insurance plan with a current prescription for incontinence supplies. If your prescription is expired, or if you don’t have one, you may not be eligible for free products. Visit your healthcare provider once a year at minimum in order to keep your prescription updated.
How Can I Reorder My Incontinence Supplies Quickly?
The quickest and easiest way to reorder your incontinence supplies is to use the Aeroflow Urology online reordering portal or to reorder by text message.
By Email: Once you receive your reordering email, you can log in to your Aeroflow Urology account and place your order online. Don’t worry, you won’t need to remember one more password! Simply login with the patient’s date of birth and phone number or email address.
By Text: When you receive our reordering text, you can reorder your supplies by responding “Yes.” It’s that simple!
What If I Need to Make Changes to My Monthly Order?
It’s easy to make changes to your monthly orders. Log in to the reordering portal to adjust:
- Product quantity.
- Product selection
- Shipping address.
- Contact information.
The following changes will need to be made over the phone by reaching out to our Continence Care Team at 844-276-5588:
- Product sizing.
- Changing product type.
Remember, if your insurance changes or if you move to a new state, you’ll need to contact our Continence Care Team so we can determine if you still qualify for free supplies.
Check Your Coverage for Free Supplies
With over 12K 5-star reviews on Google, Aeroflow Urology helps individuals of all ages with incontinence receive protective supplies through insurance.
Here's how it works:
1. Submit your information through our form to verify your coverage.
2. Call your doctor for a prescription for incontinence products.
3. Choose your free products online from a personalized list.
4. Reorder for free each month easily through our reordering portal.
About the Author
Marlee Septak is the Senior Content Specialist at Aeroflow Urology. She brings a deep understanding of incontinence and health conditions associated with it to her writing. She graduated from Columbia College Chicago and holds a Bachelor's degree in Journalism. Marlee has contributed to various magazines and blogs, including Borgen Magazine, Echo Magazine, Chicago Ideas Week, Assuaged, and Peaceful Dumpling. In her spare time, she enjoys traveling, trying new restaurants, and just sitting down with a good book.
Disclaimer
Information provided on the Aeroflow Urology blog is not intended as a substitute for medical advice or care from a healthcare professional. Aeroflow recommends consulting your healthcare provider if you are experiencing medical issues relating to incontinence.
