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FAQs

• I submitted the Eligibility Form. When will I know if my child can get free incontinence products through insurance? 

  One of our dedicated Continence Care specialists will reach out to you through a  phone call, email, or text message within 1-2 business days of submitting your information. If you still haven't been contacted within this timeframe, please email, call, or text us at 844-276-5588 and we would be happy to check into your account and provide an update. Our office is open Monday-Friday 8am-5pm ET.

• Why haven't I gotten an email?

  Make sure you check your spam, junk, or promotions folder for an email from Aeroflow Urology. If you still can't find an email from us, please give us a call at 844-276-5588. You may also need to check your text messages for a text from Aeroflow Urology.

• Will my child's products continue to be free every month?

  As long as your loved one’s prescription for incontinence products is updated and they are enrolled in their insurance plan, their supplies won’t cost anything out of pocket and will be shipped to your home for free each month you reorder. 

• How many supplies does my child's insurance cover each month?

  The number of diapers, pull-ups, and other products your child can receive will depend on what is allowed by their particular insurance plan as well as their prescription. Your child's specialist will let you know exactly the quantity they are eligible to receive.

• My child has Medicaid but they didn't qualify for free products. Why?

  You will receive an email explaining why your loved one didn't qualify for incontinence products. The reason might be one of the following:

  • Aeroflow Urology is not in network with your child's Medicaid plan, or our contract may not allow us to provide the supplies they are requesting.
  • Your child may not meet their insurance provider’s age requirement.
  • Incontinence supplies are not a covered item under your child's Medicaid plan.
  • Your child’s disability or medical condition may not be a qualifying condition under their insurance plan.