Q: I submitted the Eligibility Form. When will I know if I can get free incontinence products through insurance? 

A: One of our dedicated Continence Care specialists will reach out to you through a  phone call or email within 1-2 business days of submitting your information. If you still haven't been contacted within this timeframe, please call us at 844-276-5588 and we would be happy to check into your account and provide an update. Our office is open Monday-Friday 8am-5pm ET.

Q: Why haven't I gotten an email?

A: Make sure you check your spam, junk or promotions folder for an email from Aeroflow Urology. If you still can't find an email from us, please call us a call at 844-276-5588.

Q: How many adult incontinence supplies does Medicaid cover each month?

A: The amount of adult briefs, bladder control pads, protective underwear, and other supplemental items you can receive each month will depend on what is allowed by your particular state Medicaid plan as well as your prescription. Your specialist will let you know exactly the quantity you are eligible to receive.

Q: I have Medicaid but I didn't qualify for free products. Why?

A: You will receive an email explaining why you didn't qualify for incontinence products. The reason might be one of the following:

1. Aeroflow Urology is not in network with your Medicaid plan, or our contract may not allow us to provide the supplies you are requesting.
2. You may not meet your insurance provider’s age requirement.
3. Incontinence supplies are not a covered item under your Medicaid plan.
4. Your disability or medical condition may not be a qualifying condition under your plan.