Resupply Thank You Email

Order Placed

Thank you! Your resupply order has been scheduled.

You'll receive a text and email confirmation with the details of your next scheduled shipment based on your eligibility date.

Once your order is on its way, we'll send you a text and email with tracking information to keep you updated.

Will my orders continue to be free?
Once you qualify with us, every order and shipment you place will continue to be free.
How often am I eligible for an order?
Your insurance has specific rules as to when you are eligible for an order, but it is typically about every 30 days based on your usage of the items. We will email, text, and call you up to 2 weeks before you are eligible for an order to ensure timely delivery of your necessary supplies.
What do I do if my address changes after I've placed my order?
Please email your Continence Care Specialist or give us a call at 844-276-5588 so that we can update your address for shipment.
How quickly will my order ship?
You should receive your order within 2-5 days of your ship date. You will receive an email and a text with your tracking information. Do remember that your order can come in multiple boxes that are sometimes delivered on separate days.
What if there is something wrong with my order?
If you are missing items from your order or it is damaged, simply call, chat, or email us within 10 days of receiving your order. Our Continence Care Specialists will take care of getting replacement items out to you right away.

Have more questions? Visit our FAQs page.