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Frequently Asked Questions

Frequently Asked Questions

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  • I submitted the Eligibility Form. When will I know if I can get free incontinence products through insurance?

    One of our dedicated Continence Care specialists will reach out to you through a  phone call, email, or text message within 1-2 business days of submitting your information. If you still haven't been contacted within this timeframe, please email, call, or text us at 844-276-5588 and we would be happy to check into your account and provide an update. Our office is open Monday-Friday 8am-5pm ET.

  • Why haven't I gotten an email?

    Make sure you check your spam, junk, or promotions folder for an email from Aeroflow Urology. If you still can't find an email from us, please give us a call at 844-276-5588. You may also need to check your text messages for a text from Aeroflow Urology.

  • Will my products continue to be free each month?

    As long as your prescription for incontinence products is updated and you’re enrolled in your insurance plan, your supplies won’t cost anything out of pocket and will be shipped to your home for free each month you reorder. 

  • How many adult incontinence supplies does Medicaid cover each month?

    The amount of adult briefs, bladder control pads, protective underwear, and other supplemental items you can receive each month will depend on what is allowed by your particular insurance plan as well as your prescription. Your specialist will let you know exactly the quantity you are eligible to receive.

  • I have Medicaid but I didn't qualify for free products. Why?

    You will receive an email explaining why you didn't qualify for incontinence products. The reason might be one of the following:

    • Aeroflow Urology is not in network with your Medicaid plan, or our contract may not allow us to provide the supplies you are requesting.
    • You may not meet your insurance provider’s age requirement.
    • Incontinence supplies are not a covered item under your Medicaid plan.
    • Your disability or medical condition may not be a qualifying condition under your plan.

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Why Choose Aeroflow Urology?

Simple Qualification Process

A quick process-without the insurance paperwork- that’s recommended by Medicaid health plans and doctors nationwide.

Hundreds in Monthly Savings

Save over $200 monthly on brand name incontinence products to fit your needs.

Top Rated Customer Service

Call or chat dedicated humans who are available to answer questions.

High Quality Brands

A wide selection of high-quality bladder and bowel care products for people of all ages.

Why Choose Aeroflow Urology?

GET YOUR CONTINENCE CARE ESSENTIALS in

2 Simple Steps

Step 1
Submit Eligibility Form
Submit our eligibility form so our team of specialists can confirm your coverage! We never share your data.
Step 2
Confirmation
Once your form is submitted, our team of specialists verify your coverage and submit all required paperwork.

Check Eligibility

Free Shipping On all orders!

What are the requirements for Kids?

To be aged 3 or 4 (depending on the state your child lives in) or older and have incontinence or are not potty trained due to an underlying medical condition, such as autism, Down syndrome, etc.
A signed medical necessity letter or prescription from their pediatrician within the last 12 months.
An accurate record of diagnostic information pertaining to the underlying condition as well as any other medical diagnoses.
The number of times per day their pediatrician has ordered the incontinence supplies to be used.
The number of disposable incontinence supplies requested per month.
The maximum authorization to receive up to three months of products at a time with updated clinical notes.

What are the requirements for Adults?

The maximum authorization to receive up to three months of products at a time with updated clinical notes.
A Medicaid or other accepted insurance plan
A prescription for incontinence from a healthcare provider.
An underlying medical condition or diagnosis that causes incontinence, such as Parkinson's disease, ADHD, autism, spinal cord injury, etc.
Have any other questions?
Check out our FAQ page. If you need additional assistance, contact your Specialist directly or give us a call today at 844-276-5588.

  • What are the requirements for Kids?

    To be aged 3 or 4 (depending on the state your child lives in) or older and have incontinence or are not potty trained due to an underlying medical condition, such as autism, Down syndrome, etc.
    A signed medical necessity letter or prescription from their pediatrician within the last 12 months.
    An accurate record of diagnostic information pertaining to the underlying condition as well as any other medical diagnoses.
    The number of times per day their pediatrician has ordered the incontinence supplies to be used.
    The number of disposable incontinence supplies requested per month.
    The maximum authorization to receive up to three months of products at a time with updated clinical notes.

  • What are the requirements for Adults?

    The maximum authorization to receive up to three months of products at a time with updated clinical notes.
    A Medicaid or other accepted insurance plan
    A prescription for incontinence from a healthcare provider.
    An underlying medical condition or diagnosis that causes incontinence, such as Parkinson's disease, ADHD, autism, spinal cord injury, etc.
Have any other questions?
Check out our FAQ page. If you need additional assistance, contact your Specialist directly or give us a call today at 844-276-5588.