Shipping Information & Policies

  • Continence care supplies obtained through insurance are shipped for free! You'll receive an email and /or text with tracking information to let you know when your package(s) will arrive. 
  • Please allow 3-7 business days for orders to arrive. If it has been longer than 7 business days, please contact us at 844-276-5588. 
  • Items ordered at the same time may not always ship together, depending on product availability, but the number of shipments that you receive will not affect your delivery charge.
  • Some orders may be eligible for expedited shipping. Please call us at 844-276-5588 for a quote.
  • Some items may be temporarily backordered due to a manufacturer shortage. If an item you order is out of stock with the manufacturer, Aeroflow Urology will send you temporary replacement product to ensure you do not run out of supplies.
  • For information on order returns, please visit our Returns page.  
  • For any other shipping related questions or concerns, please visit our FAQs page, contact your Continence Care Specialist directly, or chat us or give us a call at 844-276-5588.